Rekha Ramachandran

1. Proficient in processing US commercial insurance,
specializing in end-to-end policy management.

2. Skilled in managing general liability, commercial package,property and casualty policies.

3. Experienced in handling renewal offers,
renewals, endorsements, notice of cancellations, and reinstatements.

4. Proficient in handling various insurance documentations such as binder, policy, invoice, renewals, notice of cancellations, and reinstatement.

5. Assisted in payment processing and verification to vendors and other account payables.

6. Trained and supervised new colleagues, ensuring their successful onboarding and maintaining quality scores until certification.

7. Controlled and managed assigned tasks, utilizing resources effectively to ensure on-time completion.

1. Processed customer enquiries on first contact, providing information, suggestions, and assistance.

2. Accurately recorded details of calls in the Customer Relationship Management (CRM) system.

3. Took ownership of all calls and enquiries answered, ensuring customer satisfaction.

4. Managed a large amount of outbound and inbound calls in a timely manner.

5. Successfully converted all prospective enquiries by convincing customers.

1. Entered and processed wholesale book orders and generated invoices and managed billing procedures for wholesale transactions.

2. Maintained detailed records of orders, payments, and customer information.

3. Collaborated with sales team to ensure timely order fulfillment and customer satisfaction.

4. Assisted with inventory management and stock
reconciliation tasks

1. Spearheaded the successful absorption of benefits of the Smart Class program for students, teachers, and school management.

2. Maintained benchmark productive usage of the service by schools, ensuring maximum efficiency

3. Generated and maintained all official reports on a daily basis, ensuring accurate documentation of program utilization.

4. Conducted first-hand training sessions for teachers on teaching methodologies and hardware operation.

5. Managed the installation, patching, upgrading, and periodic maintenance of operating systems and software components.

6. Ensured the smooth functioning of the Smart Class program by identifying and addressing systemic or operational breakdowns promptly