JOSEPH CHARLES S

• Company Overview: VMware Global Support Services provides support to global customer on VMware products
• Provide technical support and guidance to VMware customers, addressing their queries, issues, and concerns related to VMware products
• Respond to customer support tickets and provide timely and accurate resolutions
• Analyze, diagnose, and resolve complex technical issues, including system failures, performance problems
• Review the log files, troubleshoot the issues, and provide RCA
• Collaborate closely with customers to identify and implement solutions to improve their VMware environments
• Working on Installation/Upgrade/Patch failure issues for vCenter server and ESXi
• Handling vCenter issues like unable access the vCenter, certificate expired, service down, vCenter backup / restore and vCenter Linked mode replication issues
• Handling vSphere HA, DRS, VMotion and Storage VMotion issues
• Working on ESXi host down, disconnection, PSOD, Firmware / driver related issues
• Handling VM power on, VM invalid state Snapshot deletion / consolidation issues
• Create and maintain detailed documentation, including knowledge base articles, FAQs, and troubleshooting guides to help customers and colleagues to resolve the common issues
• VMware Global Support Services provides support to global customer on VMware products

VCF (VMware Cloud Foundation)

Site Reliability Engineer (VCF - SRE)

• Develop and implement upgrade strategies for VMware Cloud Foundation (VCF) environments
• Coordinate with cross-functional teams to ensure seamless upgrades with minimal downtime.
• Manage the lifecycle of VCF components, including vSphere, vSAN, SDDC Manager and NSX.
• Monitor and maintain system health post-upgrade to ensure optimal performance.
• Provide technical support during and after upgrades, addressing any issues that arise.
• Analyze logs and performance metrics to troubleshoot and resolve upgrade-related problems
• Collaborate with IT teams to ensure compatibility and integration with existing systems
• Communicate effectively with stakeholders regarding upgrade timelines and impacts
• Create and maintain detailed documentation, including knowledge base articles, FAQs, and troubleshooting guides to help customers and colleagues to resolve the common issues.

• Company Overview: VMware team provides incident management and change management support for over 1500 servers and 45 ESXi hosts
• Installing and configuring ESXi and Vcenter server
• Upgrading and Patching ESXi server, Upgrading and patching Vcenter server
• Analyzing the logs in case of failures in upgrades or patching the VC and ESXi servers and rolling back the servers if necessary
• Upgrading the Firmware and Bios
• Upgrading firmware for the storage and network adapters
• Resetting the password for the Vcenter
• Resetting the password for the ESXi server using Host profile
• Resetting the root password for the vcenter using Admin credentials
• Performing LSdoctor, VDT tool download, performing fixpsc, fixcert etc
• Fixing any kind of certificate related issues for the vcenter manually also through script
• Get the new LUN from storage team and map it to all the ESXI Host
• ESXI server backup configuration before any upgrades or before any activity
• Always with N-1 patching for the Vcenter and ESXi servers in the environment
• Following up hardening checklists or Tech specs for the new servers to be added to production
• Maintaining the storage core logs partition of the vcenter on its threshold percentage
• Connecting with onsite person for cabling the new servers and configuring IDRAC network settings
• Compatibility checks are done using the vSphere assessment tool for the Hardware's to support for the upgrading the environment
• Decommissioning the ESXI servers based on the standard template available on the change
• Remotely managing the servers using ILO, HP, IDRAC
• Troubleshooting ESXi server in disconnected state
• Troubleshooting datastore in-accessibility
• Troubleshooting Virtual machine in Hung state, failed to power ON state
• Performed standard switch to Distributed switch migration
• Troubleshooting Liked mode Vcenter and its replications
• Troubleshooting VM options greyed out state
• Vcenter upgrade doesn't has enough datastore so followed installation and upgradation method
• Performed configuring native key provider to bypass TPM by creating vTPM also enabled TPM on ESXi server on standalone ESXi server for deployment of the windows 11 machine
• Removing orphaned VMs or any orphaned objects from the vcenter inventory by connecting to the vcenter database
• Fixing out VMotion and storage VMotion related issues
• Fixing snapshot chain broken issues
• Fixing consolidation of VM issues
• Troubleshooting PSOD
• Basic knowledge about RDM mapping and multi-writer VMs
• Basic knowledge on FT VMs
• Resetting VMware Lifecycle manager
• Worked on CA certificate configuration
• Download RV tool report for any references
• VMware team provides incident management and change management support for over 1500 servers and 45 ESXi hosts

Working under the direct payroll of the clients

Quess Corp LTD ,Pacer Automation PVT LTD, Infiniminds PVT LTD, Grassroots BPO PVT LTD

Company Overview: VMware team provides incident management and change management support

• Upgrading the ESXi server
• Patching the ESXi server
• Upgrading the Vcenter
• Patching the Vcenter
• Worked on the Firmware update
• Worked on the Bios Update
• Worked in server decommissioning
• Co-ordinate with different vendors like Dell, HP, Lenovo for any hardware related issues
• Raising the ticket of any VMware related issues with the VMware and work together to fix the issue
• Remotely managing the servers using ILO
• Managing the infra using the snow ticketing tool
• VMware team provides incident management and change management support

• Company Overview: VMware team provides incident management and change management support
• Upgrading the ESXi server
• Patching the ESXi server
• Upgrading the Vcenter
• Patching the Vcenter
• Worked on the Firmware update
• Worked on the Bios Update
• Worked in server decommissioning
• Co-ordinate with different vendors like Dell, HP, Lenovo for any hardware related issues
• Raising the ticket of any VMware related issues with the VMware and work together to fix the issue
• Remotely managing the servers using ILO
• Managing the infra using the snow ticketing tool
• Pulling out the RV tool report for the complete Environment
• VMware team provides incident management and change management support

• Company Overview: VMware team provides incident management and change management support for over 10,000 servers and 400+ ESXi hosts
• Managing the tickets for severity 1 and make sure involving the team with the hardware vendors to fix the issue
• Attending the Cab Call
• Pulling out the RV tool report for the complete infra
• Deleting the old snapshots
• Migrating the VMs using storage VMotion to ensure there is no inconsistency of the folder name
• Monitoring all alerts involving the correct team to fix it from Vcenter, ESXi, Datastore level
• Remotely managing the servers using ILO and DRAC console
• VMware team provides incident management and change management support for over 10,000 servers and 400+ ESXi hosts