JOSEPH IDICHERIA
Trivandrum
Summary
Highly-motivated employee with high productivity and efficient task completion. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
ASSISTANT STATION HEAD & SECURITY COORDINATOR
MALAYSIA AIRLINES
Mumbai
08.2023 - 03.2025
- Accountable and responsible to assist and support Station Head, plan and manage overall ground operations to ensure safe, secure, and in full compliance with regulatory, company and SOP requirements
- Undertake an oversight function on all outsourced functions performed by appointed Ground Service Providers and vendors.
- Support Station Head in aspects of airport operations - Documentation, Record Keeping, Training, Manpower, GSP Performance, GSP Contract and SLA, Customer Service, Disruption, Crisis, Stakeholders Engagement and Communication Financial.
- Strict compliance with all Safety and Security requirements to ensure zero accident.
- Conduct Safety Oversight Assignment in accordance stated in GOM, instructed by Airport Services Department, Chief Security Officer.
- Perform periodic oversight assignment on all GSP's to ensure their compliance with contracted agreement and SLA.
- Escalate to Station Head Senior management of GSP any non-compliance with feedback and necessary action plan.
- Ensure compliance of Centralised Load Control as per GOM and Airline SOP.
- Ensure staff training files are properly, accurately, updated and maintained.
- Perform Safety Oversight Assignment - Training on all relevant GSP.
- Responsible and accountable to assist Station Head to lead, direct and manage employees, and GSP to achieve operational and financial KPIs.
- Responsible and accountable to support Station Head to ensure all flight or service disruption are being handled and managed in the most effective and efficient manner taking into consideration and prioritization on safety and customer satisfaction.
- Implement appropriate service recovery actions during any flight disruptions with priority and focus on safety and customer satisfaction.
- Ensure all reports are prepared and submitted within the timeline - Flight web reporting, Delay Handling Report, Monthly Minutes of the Meeting (GSP and MAB staff), Monthly Station Performance, Monthly Last Minute Upgrade, Monthly excess baggage collection and waiver, Monthly lounge utilization Tracking, Monthly meal wastage, Monthly SLA assessment, Monthly Document Violation, Monthly Manual Loadsheet, Safety Open Report, Safety Oversight Assessment.
- Responsible for following all AvSec functions at airport and report to Chief Security Officer.
- Ensure full and consistent compliance to Airlines Security Programme and local authority requirements.
- Documented and formally reported security incidents.
LIAISON OFFICER
MALAYSIA AIRLINES (CUSTOMER AGENT - AI AIRPORT SERVICES LTD)
06.2018 - 02.2023
- Accountable to Station Manager and responsible to supervise Malaysia Airlines overall ground handling activities Above the wing and Below the wing.
- Handled AOG, Diversion, Death on board flights.
- Coordinate airline's operational activities with reservations, catering, engineering, cabin services, Operations Control Centre, handling agents, airport authority and other relevant parties to ensure schedules are met.
- Record airline's operational data such as On-Time Performance, excess baggage and upgrade collection, document violation and baggage delivery performance.
- Create reports such as Delay report, Hazard report, Diversion report, Incident report, Safety Oversight Assessment, Meal Wastage Report, Delay Data, Passenger Billing data.
- Compile and record relevant operational data and administrative transactions on daily basis.
- Assist airline staff in audits - internal, external and government. Played a major role in assisting Station Manager in NIL findings for Mumbai station during Civil Aviation Authority of Malaysia Audit.
- Attend meetings on behalf of airlines, with airport authority, BCAS, Immigrations, GHA.
- Well-versed in Altea Customer Management and Flight Management.
- Performed duties of Station CLC Coordinator - responsible and accountable to coordinate Weight and Balance processes with CLC Kuala Lumpur.
- Ensure correct unloading and loading standards are being used as per Malaysia Airlines SLA and standard procedures.
CUSTOMER AGENT
AIR INDIA AIR TRANSPORT SERVICES LTD
Mumbai
12.2016 - 05.2018
- Handled MALAYSIA AIRLINES (1st May,2017 to 31st May,2018)
- Led check-in counters (Business class and Economy class).
- Ensure proper announcements prior boarding, scanning and stubbing of boarding passes.
- Issued Extra Miscellaneous Document (EMD) and Miscellaneous Charges Order (MCO).
- Involved in taking arrival and departure clearance.
- Performed baggage make up duties and aircraft turnaround activities.
- Handled delays, AOG, Death on board and diversion flights and assisted passengers in misconnections, flight transfer and meals and accommodation.
- Handled EMIRATES AIRLINES (01st December ,2016- 30th April,2017)
- Led check-in counters (First class, Business class and Economy class).
- Ensure proper announcements prior boarding, scanning and stubbing of boarding passes.
- Issued Extra Miscellaneous Document (EMD) and Miscellaneous Charges Order (MCO).
- Involved in taking arrival and departure clearance.
- Performed baggage make up duties.
- Handled delayed and AOG flights and assisted passengers in misconnections, flight transfer and meals and accommodation.
CUSTOMER AGENT
LIVEWEL AVIATION SERVICES
Mumbai
03.2016 - 11.2016
- Handled EMIRATES
- Led check-in counters (First class, Business class and Economy class).
- Ensure proper announcements prior boarding, scanning and stubbing of boarding passes.
- Issued Extra Miscellaneous Document (EMD) and Miscellaneous Charges Order (MCO).
- Involved in taking arrival and departure clearance.
- Performed baggage make up duties.
- Handled delayed and AOG flights and assisted passengers in misconnections, flight transfer and meals and accommodation.
Education
DIPLOMA - AIRPORT MANAGEMENT AND CUSTOMER SERVICE
APTECH AVIATION ACADEMY
Cochin 08.2012 - 07.2013
AIRCRAFT MAINTENANCE ENGINEERING - Engineering
SKY COLLEGE OF AERONAUTICAL ENIGINEERING
Bhilai 08.2007 - 07.2010
Skills
- Customer Service
- Communication Skills
- Airline Operations
- Policy and Compliance
- Leadership and Team coordination
- Time Management
- Airport Ground Handling
Personal Information
- Passport Number: W5934141
- Date of Birth: 08/22/89
- Gender: Male
- Nationality: Indian
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Malayalam
Proficient (C2)
C2
Timeline
ASSISTANT STATION HEAD & SECURITY COORDINATOR
MALAYSIA AIRLINES
08.2023 - 03.2025
LIAISON OFFICER
MALAYSIA AIRLINES (CUSTOMER AGENT - AI AIRPORT SERVICES LTD)
06.2018 - 02.2023
CUSTOMER AGENT
AIR INDIA AIR TRANSPORT SERVICES LTD
12.2016 - 05.2018
CUSTOMER AGENT
LIVEWEL AVIATION SERVICES
03.2016 - 11.2016
DIPLOMA - AIRPORT MANAGEMENT AND CUSTOMER SERVICE
APTECH AVIATION ACADEMY
08.2012 - 07.2013
AIRCRAFT MAINTENANCE ENGINEERING - Engineering
SKY COLLEGE OF AERONAUTICAL ENIGINEERING
08.2007 - 07.2010