Vipin V
Bengaluru
Summary
Dynamic security professional with extensive experience at Vietnam Airlines JSC, excelling in team management and regulatory compliance. Proven track record in contract negotiation and emergency response, enhancing customer satisfaction and operational efficiency. Skilled in financial forecasting and training facilitation, consistently achieving high service levels and fostering stakeholder engagement.
Overview
9
9
years of professional experience
Work History
Station In Charge & Security Coordinator
Vietnam Airlines JSC
Bangalore International Airport
04.2025 - Current
- Addressed and solved customer issues and complaints without difficulty.
- Achieved outstanding customer satisfaction through effective team management.
- Collaborated with third-party vendors to enhance customer experience.
- Built professional networks with other businesses, partners and stakeholders.
- Developed and maintained relationships with local government, regulatory bodies, and community organisations.
- Negotiated contracts with airlines, retail outlets, and service providers to maximise revenue for the airport.
- Coordinated with marketing teams to promote the airport, resulting in increased passenger numbers and higher flight bookings.
- Managed budgeting and financial forecasting, achieving targets without compromising on quality or safety.
- Led a team of airport staff, providing training, performance evaluations, and motivation to achieve high service levels.
- Liaised with immigration and customs officials to streamline passenger processing without compromising security.
Senior Security Supervisor
The Waverly Hotel & Residence
Bangalore
01.2025 - 04.2025
- Conducted regular patrols of premises, identifying and addressing potential security threats promptly.
- Managed team of security personnel, allocating resources efficiently to cover all areas of responsibility effectively.
- Quickly attended emergency calls regarding security breaches, dealing with situations efficiency and timely.
- Used CCTV surveillance systems to find and record incidents requiring legal intervention.
- Maintained secure access control, monitoring visitors and completing scans to locate contraband items.
- Monitored training of new security personnel, recommending updates and changes in training programme when necessary.
- Reported suspicious and criminal activity to local authorities, using CCTV footage to back up evidence.
Senior Aviation Security Supervisor & Compliances
Bagdad International Airport (BGW) - IRAQ
Baghdad
01.2024 - 09.2024
- Prepared reports for senior management on station performance, highlighting achievements and identifying challenges for action.
- Managed daily operations of the station, overseeing ticket sales, customer service, and train scheduling to maintain efficient service.
- Resolved complex customer complaints by devising practical solutions that addressed concerns while maintaining company policy adherence.
- Facilitated staff meetings to communicate updates, gather input, and reinforce team objectives, fostering a collaborative working environment.
- Monitored staff performance and developed improvement plans.
- Addressed and solved customer issues and complaints without difficulty.
- Supervised and observed team activities, offering praise and constructive feedback.
- Coordinated training to improve operations, team morale and customer service.
- Developed and implemented standards and procedures to guide staff activities.
Junior Manager - Security & Vigilance
GMR Goa International Airport Ltd
Goa
01.2022 - 01.2024
- CISF Liaison Officer: Liaison with Central Industrial Security Force (Airport Security Group -ASG) , QRT & Landside Security for Planning ,Implementation, Audit & Training as per NCASTP
- Procurement of Security Equipment's and Service as per AMC.
- In charge - Lost & Found/ACS-CCTV: Panning, Organising, Implementing, Monitoring & Investigating the Quires as Per SOP
- Preparing SOP's, Formats and Documents
- Prevention of theft & Unauthorised Access.
- Airport Entry Pass Officer: Issue of AEP/Airport Entry Pass of stake holders as per BCAS guideline
- Airport operator and Training Planner as Per ASTP, STP & QCP With reference of Anex 17 & Doc 8973
Security In-Charge & Airport Manager
Trujet Airline - Chennai International Airport
Chennai
01.2019 - 01.2022
- Second reporting head of the station.
- Head of security Department of the station.
- Member of APSC
- Member of BTRC
- Conducting Interviews for security departments.
- Authorised person for Staff Appraisal ,Leave's, Shift plan and Roaster − Authorised signatory person of Issuing Airport Entry Permits (AEP) and Gate Passes.
- Safety & Security Certification Dangerous Goods -DGR CAT12 Safety Management System-SMS Ramp Safety & Apron Control
- Managed budgeting and financial forecasting, achieving targets without compromising on quality or safety.
- Streamlined baggage handling processes, dramatically reducing lost luggage incidents and enhancing passenger experience.
- Directed coordination between air traffic control, maintenance teams, and emergency services to maintain safety standards.
- Organised training sessions on customer service excellence, leading to notable improvements in staff performance and passenger feedback.
- Developed and maintained relationships with local government, regulatory bodies, and community organisations.
- Implemented rigorous security protocols in line with national regulations, significantly reducing security breaches.
- Liaised with immigration and customs officials to streamline passenger processing without compromising security.
Senior Security Assistant
Jet Airways - Trivandrum International Airport
Trivandrum
01.2017 - 01.2019
- Jet Airways is the Best Private Airline operating Domestic & international Routes. − Deputed to Port Blair Airport (A&N Islands) For
- Station Setup and Security Arrangements. − BCAS certification for Controlling and Monitoring of Security functions.
- Managed access control systems, verifying credentials and granting entry to authorised personnel.
- Assisted in the coordination and execution of VIP protection protocols during high-profile visits.
- Operated metal detectors and conducted physical searches to prevent prohibited items' entry.
- Collaborated with management to conduct risk assessments and recommend enhancements to security infrastructure.
- Provided customer service and assistance, offering directions and information to visitors and staff.
- Assisted in the development and implementation of security policies and procedures to mitigate risks.
- Inspected security equipment and systems regularly to ascertain operational functionality and efficiency.
- Responded to alarms and emergencies, providing immediate intervention and contacting emergency services when necessary.
- Investigated reports of theft, vandalism, and other offences, gathering evidence and providing reports to management.
- Monitored CCTV systems to identify and report security breaches and suspicious activities promptly.
- Conducted regular patrols of premises to deter unauthorised access and ensure public safety.
- Delivered security briefings and training to new staff members, promoting awareness and compliance with security protocols.
Education
BA Economics - Economics
Gauhati University
B.Baroosha Collage Skills
- Team management
- Customer satisfaction
- Regulatory compliance
- Contract negotiation
- Emergency response
- Training facilitation
- Stakeholder engagement
- Security protocols
- Financial forecasting
- Problem solving
- MS Office Suite
- DGR certification (Cat 12 and 8)
- BCAS AvSec certification
- Load and Trim Basic certification
- Safety Management System certification
- Amudus CM certification
Additional Information
- DOB : 08-04-1992
Social networks
http://linkedin.com/in/v-vipin-28a5a1204
Timeline
Station In Charge & Security Coordinator
Vietnam Airlines JSC
04.2025 - Current
Senior Security Supervisor
The Waverly Hotel & Residence
01.2025 - 04.2025
Senior Aviation Security Supervisor & Compliances
Bagdad International Airport (BGW) - IRAQ
01.2024 - 09.2024
Junior Manager - Security & Vigilance
GMR Goa International Airport Ltd
01.2022 - 01.2024
Security In-Charge & Airport Manager
Trujet Airline - Chennai International Airport
01.2019 - 01.2022
Senior Security Assistant
Jet Airways - Trivandrum International Airport
01.2017 - 01.2019
BA Economics - Economics
Gauhati University