Joseph Peechatt
Technical Support Engineer
Kochi
Summary
Highly skilled and detail-oriented Technical Support Specialist with 2 years of experience in supporting production operations and ensuring smooth workflow. Proven ability to troubleshoot technical issues, implement effective solutions, and optimize production processes. Strong knowledge of production systems, quality control, and regulatory compliance. Excellent communication and problem-solving skills. Committed to delivering exceptional support and driving operational excellence.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
5
5
Certifications
Work History
Technical Support Engineer, Accountant
Grapes Innovative Solutions
Koratty
03.2021 - Current
- Provided technical support and troubleshooting for production systems, resolving issues promptly to minimize downtime and ensure continuous operations.
- Monitored system performance, proactively identifying potential problems and implementing preventive measures.
- Collaborated with cross-functional teams, including operations, engineering, and IT, to investigate and resolve production-related incidents.
- Conducted root cause analysis to identify underlying issues and implemented corrective actions to prevent recurrence.
- Developed and maintained technical documentation, including procedures, troubleshooting guides, and system configurations.
- Assisted in the implementation of process improvements to optimize production efficiency and reduce waste.
- Ensured compliance with regulatory requirements, conducting audits and inspections to maintain adherence to industry standards.
- Participated in testing and validation activities for new production systems and enhancements, providing feedback and insights.
- Trained production staff on system operation and best practices, promoting knowledge transfer and empowering self-sufficiency.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Gathered financial information, prepared documents, and closed books.
- Prepared and filed tax forms.
- Handled day-to-day accounting processes to drive financial accuracy.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
Audit Assistant
Noble George Chartered Accountants
Kothamangalam
06.2015 - 11.2019
- Performed auditing work in accordance with rigorous auditing standards and principles.
- Worked audit engagements for industries in engineering, manufacturing, non-profit and human resources.
- Developed strategic recommendations for improving processes and reviewed suitability of internal control designs.
- Completed audits in accordance with regulations and procedures.
- Assessed financial statements and records.
- Reviewed accounting clients' financial data systems to determine functional compliance.
- Reviewed general ledger transactions to identify errors or irregular entries.
- Prepared balance sheets.
- Prepared year-end journal entries to prepare for annual audit.
Education
Bachelor of Computer Applications - Computer Application
Manipal University Jaipur
Jaipur 01.2023 - Current
CA Intermediate - Chartered Accountancy
Nirmal Jyothi College
Perumbavoor, Kerala 08.2013 - 02.2014
CA Common Proficiency Test -
Nirmal Jyothi College
Perumbavoor, Kerala 04.2013 - 05.2023
High School Diploma -
Vimalagiri Public School
Kothamangalam, Kerala 06.2011 - 03.2012
Skills
Production Support
Troubleshooting and Issue Resolution
Process Improvement
Quality Control
Regulatory Compliance
Technical Documentation
System Monitoring and Maintenance
Incident Management
Team Collaboration
Strong Analytical Skills
Attention to Detail
Time Management
Certification
Learn CSS Course
Timeline
Learn CSS Course
02-2023
Bachelor of Computer Applications - Computer Application
Manipal University Jaipur
01.2023 - Current
Learn HTML Course
01-2023
Learn SQL Course
11-2022
Learn the Command Line Course
01-2022
Learn Git & GitHub Course
07-2021
Technical Support Engineer, Accountant
Grapes Innovative Solutions
03.2021 - Current
Audit Assistant
Noble George Chartered Accountants
06.2015 - 11.2019
CA Intermediate - Chartered Accountancy
Nirmal Jyothi College
08.2013 - 02.2014
CA Common Proficiency Test -
Nirmal Jyothi College
04.2013 - 05.2023
High School Diploma -
Vimalagiri Public School
06.2011 - 03.2012