Josephine Jenifer D
Bengaluru
Summary
Detail-oriented PMO and Project Operations Specialist with expertise in project governance and financial operations. Proven track record in managing billing cycles, invoice validation, and WIP management to ensure timely revenue realization. Skilled in cross-functional coordination, producing executive dashboards, and maintaining project documentation. Recognized for enhancing operational efficiency and mitigating delivery risks in complex environments.
Overview
10
10
years of professional experience
Work History
Senior Analyst
KPMG
Bengaluru
09.2025 - Current
- Collaborated with cross-functional teams to enhance stakeholder engagement and communication throughout project lifecycles.
- Facilitated project management activities, ensuring timely execution of deliverables and adherence to project timelines.
- Provided mentorship to junior analysts, fostering skill development and knowledge sharing within the team.
- Maintained updated knowledge base on industry trends and best practices.
- Led meetings with stakeholders to discuss objectives.
- Assisted in vendor management activities through Coupa Procurement and Ariba Portal.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Completed day-to-day duties accurately and efficiently in the ServiceNow ticketing system.
- Supported stakeholders across audit, advisory, and tax functions with documentation (EL, SOW, PO) creation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted the Senior Director with PMO responsibilities, including project planning in terms of office operations.
PMO EXECUTIVE
HCLTECHNOLOGIES
Madurai
01.2024 - 08.2025
- Collaborated with cross-functional stakeholders in weekly and monthly governance meetings, driving the publication of MOMS, status trackers, and risk/issue logs.
- Leading resource forecasting, allocation, and movement planning across project portfolios to meet evolving delivery needs.
- Ensured effective reporting using MS Excel and PowerPoint, highlighting delivery KPIs, resource utilization, and financial performance.
- Hands-on experience in billing, invoice tracking, checking duplicate invoices, and raising credit note requests to closure.
- Experienced in WIP for T&M billing on a monthly basis.
- Proficient in travel billing process.
- Experienced in tax instance creation with SAP Fiori.
- Contributed to governance documentation and internal audits, ensuring compliance with quality standards and process frameworks.
- Demonstrated agility in managing multiple priorities, supporting delivery teams in escalations, and working under tight deadlines, with high stakeholder visibility.
- Partnered with Talent Acquisition and Ops teams to support seamless ramp-up/down plans, and delivery transitions.
- Provide executive-level reporting on program, project, and portfolio status, risks, costs, and issues.
- Ensure seamless financial reporting aligned with the project lifecycle, including demand, delivery, and resourcing.
- Acted as a liaison between delivery teams, HR, finance, and vendors to streamline onboarding/offboarding, PRF creation, RAS assignment, and TOS initiation.
- Managed financial operations, including rate card setup, invoice generation (Fixed, T&M, Device), PO creation, and BRQ submissions, ensuring accuracy and timely revenue realization.
- SOW validation, contract renewals, and vendor management while maintaining adherence to procurement policies and billing schedules.
- Led overrun management activities by working in the Contractual Input Module (CIM) portal, coordinating with finance SPOCs to raise or reduce CIM entries based on budgeted allocations and project limits.
- Experienced with demand and portfolio management tools (ServiceNow).
- Managed schedules, scoped projects, fostered collaborative team dynamics, anticipated and mitigated risks, and managed cross-functional team dependencies.
- Experience in ensuring proper prioritization and cross-team alignment.
- Experience in communicating status to relevant stakeholders.
PROJECT MANAGER
GODIGITECH
11.2017 - 04.2018
- Spearheaded the development of digital assets for campaigns and formulated effective marketing strategies as Project Manager at GoDigitech Ltd.
- Managed SEO, PPC, and email marketing to enhance brand visibility and engagement.
- Conducted in-depth competitor analysis and monitored keyword performance using Google Analytics to optimize marketing efforts.
- Identified project capacity needs and collaborated seamlessly with internal teams and external vendors for seamless project execution.
FREELANCE WEBSITE DEVELOPER
GODIGITECH
05.2016 - 10.2017
- Developed website layouts and user interfaces using standard HTML practices.
- Designed graphics to enhance the site's aesthetics.
- Integrated data from back-end services and databases for seamless functionality.
- Collaborated with designers to implement website concepts.
- Troubleshot website performance across different browsers.
- Conducted client meetings to discuss design preferences and requirements.
Education
M.Sc - Computer Science
Bishop Heber College of Arts and Science
TrichyB.Sc - Computer Science
CSI Bishop Appasamy College of Arts and Science
CoimbatoreSkills
- Planning and scheduling projects
- Management of resources and allocations
- Vendor oversight and management
- Communication with stakeholders
- Analysis of data and reporting
- Billing processes and invoicing
- Strong management capabilities
- Effective time utilization
- Proficiency in various tools
- Microsoft Office proficiency
- Tracking of deliverables
- Communication and presentation expertise
- Advanced Excel skills including dashboards
- Familiarity with SAP Fiori
- SAP Ariba
- SAP Brim
- Coupa Procurement
- Knowledge of HCL Tech internal systems
- Engaging stakeholders effectively
- Mentoring junior staff members
- Documentation development skills
- ServiceNow platform experience
- Ability to multitask efficiently
Accomplishments
- HCL Tech, Awarded Best Employee of the Month multiple times for consistent high performance., Received a Certificate of Recognition from Ford (client) and HCL Tech for utmost dedication and innovative contribution to the Ford engagement.
- GoDigitech, Honored with the Dedicated Employee Award multiple times in recognition of my commitment and excellence throughout my tenure.
Timeline
Senior Analyst
KPMG
09.2025 - Current
PMO EXECUTIVE
HCLTECHNOLOGIES
01.2024 - 08.2025
PROJECT MANAGER
GODIGITECH
11.2017 - 04.2018
FREELANCE WEBSITE DEVELOPER
GODIGITECH
05.2016 - 10.2017
M.Sc - Computer Science
Bishop Heber College of Arts and Science
B.Sc - Computer Science
CSI Bishop Appasamy College of Arts and Science