Joshna Pithani
Hyderabad
Summary
Results-driven Sr. Coordinator HR professional with 2.8 years of experience in process improvement and HR systems management, leading initiatives that streamline workflows and enhance operational efficiency. Demonstrated ability to identify process gaps and implement effective solutions, ensuring compliance with company policies while managing HR data effectively. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint, for comprehensive reporting and documentation. Recognized for adaptability in rotating shifts and a collaborative approach to solving team challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr.Coordinator HR
Cognizant
Hyderabad
12.2022 - Current
- Delivered exceptional HR support by efficiently resolving employee inquiries and ensuring stakeholder satisfaction, aligning with the company's focus on customer-centric service.
- Managed and updated HR systems in accordance with established procedures, ensuring strict adherence to deadlines and SLA requirements.
- Maintained comprehensive records and tracked HR activities using ServiceNow, ensuring compliance and timely completion of all tasks. Provided guidance to L1 team members on HR processes and queries, fostering a collaborative team environment, while ensuring quality standards were met.
- Contributed to operational and service management reporting, supporting internal HR Shared Services reporting efforts.
- Demonstrated flexibility and problem-solving skills in a dynamic environment, taking ownership of challenges, and collaborating with cross-functional teams to drive operational excellence.
- Ensured strict adherence to data protection regulations, supporting seamless data integration while maintaining data integrity across teams.
- Provided ongoing technical guidance on HR system best practices and process optimization to improve overall team productivity.
- Adapted to varying shift schedules, contributing to team problem-solving, and ensuring operational consistency.
Graduate Trainee
Cognizant
Hyderabad
06.2022 - 12.2022
- Bread Financial is a tech-forward financial services company that offers simple, personalized payment, lending, and saving solutions.
- They create opportunities for customers and partners through digitally enabled choices that bring ease, empowerment, and financial flexibility.
- We have offered infrastructure services for Bread Financial using the ServiceNow platform as technical support, monitoring various queues, and providing resolutions for clients' major issues.
- Responsible for monitoring incidents, tickets, triages, and chats using the ServiceNow platform as per SLA norms.
- Providing technical assistance via telephone support and remote access (through Avaya, MS Teams) for incoming queries and issues related to computer systems, software, and hardware.
- Sound knowledge in working with VMware View 7.13. Entitle users and remove users or groups.
- Manage VDI-related activities as L1 support. Prioritizing tickets according to the business impact and brands affected.
- Actively engaging the Major Incident Management team and concerned teams in case of any major outages for quick resolution of the issue.
- Responsible for the tickets owned by and bringing them to a resolution with a good customer satisfaction result.
Education
MBA - Financial Management
Jawaharlal Nehru Technological University Kakinada
Kakinada06-2022
BBA - Financial Management
V.S.Lakshmi Women's Degree College Kakinada
Kakinada10-2020
Skills
- HR management
- ServiceNow administration
- Data protection
- Ticket management
- Incident resolution
- Communication
- MS Excel
- Adaptable and flexible
- MS PowerPoint
- Process Improvement and Compliance: Problem-solving skills
- Multitasking and organization
- Problem-solving
- Time management
- Cross-functional collaboration
- Oracle Fusion HCM
Accomplishments
- In my two projects I used to work in incident, RITM without breaching SLA matrix define by project throughout my experience.
- Earned skill badges for Microsoft PowerPoint, accounting, and IT Operations through LinkedIn assessments, showcasing proficiency in essential technical skills
Certification
- P_S4FIN_2021 |(P_S4FIN_2021) SAP Certified Application Professional - Financials in SAP S/4HANA for SAP ERP
Finance Experts (SAP S/4HANA 2021). 08/24/2022| score|70. - Certified in Oracle Fusion HCM R13 Global HR Implementation.
- LinkedIn Certified Data Analytics Professional.
- Certified in Excel Advanced Formulas and Functions.
- Attained a Certificate in Talent Sourcing – LinkedIn
Timeline
Sr.Coordinator HR
Cognizant
12.2022 - Current
Graduate Trainee
Cognizant
06.2022 - 12.2022
MBA - Financial Management
Jawaharlal Nehru Technological University Kakinada
BBA - Financial Management
V.S.Lakshmi Women's Degree College Kakinada