JOSHUA HUDSON
CHENNAI
Summary
Adept at streamlining operations for efficiency, I enhanced Zepto's inventory management, significantly reducing shrinkage rates. My leadership fostered a collaborative team environment, achieving notable customer satisfaction improvements. Skilled in operations management and team building, my strategies propelled profit growth and operational excellence across multiple roles, including a pivotal position at Kilofarms Pvt Ltd.
Overview
8
8
years of professional experience
Work History
Store Manager of Operations
zepto
Chennai
09.2022 - Current
- Handled a team of 36 members.
- Handled a high OPD store and maintained the metrics as company expectations.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates, while maintaining an inviting shopping experience for customers.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Evaluated store performance metrics to identify areas of improvement and implemented necessary changes for better results.
- Assisted in recruiting, hiring, and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
Operations Manager
kilofarms pvt ltd
Trichy And Krishnagiri
05.2021 - 07.2022
- Handled warehouse and retail store operations.
- Handled both B2B and B2C operations.
- Handled 23 retail stores and 8,500 sq.ft warehouse with 58 manpower.
- Increased profit by streamlining operations.
- Developed and maintained relationships with external vendors and suppliers.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help company evolve and grow.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Built strong operational teams to meet process and production demands.
Senior Executive
Ninjacart
Chennai And Bangalore
02.2019 - 04.2021
- Handled MDC(micro distribution centre)
- Handled the team of 12 members in sales and operations.
- Taking ownership of P&L in my cluster.
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Streamlined operations to maximize business efficiency and profits.
- Enhanced customer satisfaction ratings through implementation of targeted programs aimed at addressing specific areas of concern identified via research and surveys.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Warehouse Supervisor
Thirurani logistics pvt ltd
Chennai
05.2016 - 01.2019
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Operated warehouse material handling equipment correctly to move loads.
- Used warehouse management software to reconcile daily inventory.
- Supervised shipping and handling operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Maintained high levels of accuracy in daily operations.
- Increased accuracy in order fulfilment with thorough quality control checks before shipping orders.
- Conducted regular inventory audits to identify discrepancies in stock counts, while implementing corrective measures as needed.
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization.
- Built a motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Education
BBA - Business Administration And Management
Annamalai University
Chennai04-2021
High School Diploma -
ST MICHEALS POLYTECHNIC COLLEAGE
CHENNAI04-2015
Skills
Recruitment and hiring
Cash Management
Problem-Solving
Inventory Management
Operations Management
Team Building and Leadership
Multitasking and Organization
Work Planning and Prioritization
Friendly and Positive
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Store Manager of Operations
zepto
09.2022 - Current
Operations Manager
kilofarms pvt ltd
05.2021 - 07.2022
Senior Executive
Ninjacart
02.2019 - 04.2021
Warehouse Supervisor
Thirurani logistics pvt ltd
05.2016 - 01.2019
BBA - Business Administration And Management
Annamalai University
High School Diploma -
ST MICHEALS POLYTECHNIC COLLEAGE
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