JOY CHARLES
Pune
Summary
Diligent and self-driven Finance & Accounting Specialist with a 10+ years progressive industry experience, supporting operations & Quality, assessing performance trends, and forecast delivery while managing over department budgets and managing stakeholders across the globe.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Specialist / Process Lead
AllState India
04.2024 - Current
- Processing AGB (Agent group banking) it is an account of Allstate. It is a part of Depository account.
- Bank Reconciliation the agent accounts through accruals received for the payment applied on the policy
- Daily Bank reconciliation for account receivable and account payable.
- Receiving the accruals for the agents and applying the deposits to the agent accounts while reconciling the payments
- Working on daily on Bank websites for Bank of America and Wells Fargo
- Clearing on pending accruals and received accruals on daily basis
- Collaborating with multiple teams on RCPS initiatives
- Collaborating with multiple teams on task consolidation. Collaborating with various stakeholders to implement process enhancements
- Owning and supporting over more than 20 processes with end-to-end deliverables
- Experience on internal Auditing for quality checks for multiple processes
- Strong investigation with strategic and operational interventions at various levels
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Working in online banking (SAP)
- Handling client queries and customer services related to process
- .Certified trainer across 5 processes. And delivering training to new hires or conduct cross-skill training
- Trained new operations team members on best practices, contributing to increased productivity levels across the department
- Dashboard preparation – Create monthly counts and day to day activities on daily basis
- SOP Generated, submitted and presented
- Enhanced financial reporting accuracy through meticulous data analysis and reconciliation tasks.
- Facilitated workshops for professional development of junior staff members.
Analyst
Allstate India
10.2019 - 4 2024
- Working on Encompass policies. Premium clients of Allstate.
- Processing AET (Agency electronic transactions) reports with payment investigation and new refunds
- Researching and analyzing the request and providing with the resolution to client
- Handling daily policies of Property & Casualty (PNC)
- Working of SAP Fiori for online banking payments
- Recording and reporting the transactions.
Sr. Associate
Allstate India
02.2016 - 10.2019
- Processing Journal Entry on daily basis.
- Processing Void and Apply and processing Void and Reissue of cheques.
- Processing Credit card and electronic refunds.
Associate Accounting
WNS Pvt.Ltd
06.2014 - 02.2016
- Maintaining the invoice data
- Payment processing and reconciliation
- Handling Track point- tickets
- ARC Reconciliation on Weakly basis and reporting to onshore team
- Applying all Vouchers on respective invoices on Daily basis
- Adjustments and Transfer to other (Duplicate) Memberships, if any
- Allocation of work to the team on daily basis
- Handling all queries related to Order to Cash team.
Education
Master of Business Administration (MBA) - Finance
IILM-GSM
01.2012 - 05.2014
Bachelor of Commerce (B.COM) - undefined
G.S College of Commerce and Economics
Jabalpur, MP 01.2009 - 05.2012
Skills
General Accounting
SAP
Bank Reconciliation
Accounts Receivable and Accounts payable
business analysis and business development
financial analysis
Internal Audits
Team/People management
Training and development
Leadership
Report
Service delivery
Mainframe
SAP Application
Oracle (WSR)
MS Excel
Power point
Mainframe
SAP Application
Oracle (WSR)
MS Excel
Power point
Accomplishments
- Edison Award for Successfully driving Cost optimization project.
- Star of The Quarter received once for exceptional performance.
- Star of the month (6 Times)
- Wall of Fame (4 Times)
- Champion Recognition (1 Time)
- AIDA L1 Certification (ALLSTATE INSURANCE DOMAIN ACADEMY PROGRAM).
- Kaizen certified in Automating for Reconciliation process.
Passport
Yes
Personal Information
- Date of Birth: 15/04/1991
- Nationality: Indian
Timeline
Specialist / Process Lead
AllState India
04.2024 - Current
Analyst
Allstate India
10.2019 - 4 2024
Sr. Associate
Allstate India
02.2016 - 10.2019
Associate Accounting
WNS Pvt.Ltd
06.2014 - 02.2016
Master of Business Administration (MBA) - Finance
IILM-GSM
01.2012 - 05.2014
Bachelor of Commerce (B.COM) - undefined
G.S College of Commerce and Economics
01.2009 - 05.2012