JOYDEEP KAR

• Technology, Process Consulting
• Lead Coach - Training – HRMS change management with GEO-TAG teams
• Handled Training, Cohort Management and inter Cognizant fresher integration programs prior joining projects
• Single POC for Employee Grievance Management, especially during Covid times, 2021-22
• (WFH period)
• Conducted performance review procedures
• Publish EAP Training Calendar
• Conducted exit interview
• Maintenance of HRMS database with up-to-date employee records
• Vendor management – Functional standpoint
• Training management, deploying behavioral training methods
• Facilitating CORAL BANKS session
• Providing cohort training management on learning journey with evaluation process
• Piloting behavioral programs, facilitating coaching sessions
• SIP Support SMO Project
• Working knowledge of ServiceNow ITSM tool
• Auditing Incident Tickets created in SNOW according to given Parameters set
• Reporting audit results to Leadership
• Resolution SLA Analysis – Analyzing BREACHED INC Tickets
• Created RCA Problem Documentation Report
• P1/P2 Problem tickets reporting via ONE SLIDER -

(Client reporting)

One slider includes the Primary Root Cause, Corrective Action, Preventive Action, Responsible Team, Target Date, Current Status, etc.

• SME in Mortgage Specific to Cashiering, Escrow and Foreclosure
• Accountable for Batch closure, sharing client-specific reports
• Played a key role in mentoring new joiners
• Worked in Front-End applications like Ingenium, Passport, Sigma, Bedrock, Broker Capsil, Career Capsil.