Jugal Choksi
Ahmedabad,GJ
Summary
Highly-Effective Service associate skill full in managing technical relationship with customer, with 5 years of experience boosting revenue, Quality of service, Customer loyalty through individualized service. Communicate with vendor person, plant team to provide and other to ensure that services are delivered effectively. Committed to strengthening customer experiences with positivity and professionalism when answering request processing service.
Overview
6
6
years of professional experience
Work History
Service Engineer
TATA Autocomp system ltd
06.2023 - Current
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure retention customers
- Handle customer inquiries and respond to their needs in cool, and courteous and prompt manner
- Coordinates with State service head and for daily rectification data, spare parts,Equipment and tools Inventory.
- Analysis of open calls at area level and follow with team for fast rectification and closer
- Responsible for service support to dealer point
- Field work like software updated, Repairing of Li-Ion battery, collecting data from through diagnostics OBD, CAN, tools.
Service Claim Manager
Progressive Cars Pvt Ltd (TATA Motors)
04.2018 - 05.2023
- Monitored engineering and manufacturing failure analysis efforts to ensure accurate root cause determination, process improvement and exceptional customer response
- Provided warranty cost planning estimates for program quote teams to ensure cost recovery
- Managed returned part analysis processes to reject invalid claims and managed customer disputes
- Tracked customer warranty claims and cost recovery amounts
- Tracking claims status on daily basis to avoid rejection and to ensure recovered claim amount as soon as possible so it can be utilized to for organization for any further purpose.
Education
Bachelor of Technology - Automobile Engineering
C U SHAH UNIVERISTY OF ENGINEERING AND TECHNOLGY
06.2017
Diploma - Automobile Engineering
Shree N M Gopani Polytechnic Institute
07.2014
Skills
- Attention to details
- Customer Service
- Diagnostics ability
- Time Management
- Data analysis
- Technical Support
- Software Installation
Accomplishments
- Winning SkillNext competition at state level which organized by Tata Motors and present the organization at national level.
- Focusing on Campaign of the vehicle which released by Tata Motors which help to generate extra revenue for our organization and also help to increase vehicle inflow.
- Maintains claims acceptance ration more than 90% with tracking claims and following the procedure.
Disclaimer
I here by declare that all the statement made above is true, complete and authentic to the best of my knowledge and belief.
Timeline
Service Engineer
TATA Autocomp system ltd
06.2023 - Current
Service Claim Manager
Progressive Cars Pvt Ltd (TATA Motors)
04.2018 - 05.2023
Bachelor of Technology - Automobile Engineering
C U SHAH UNIVERISTY OF ENGINEERING AND TECHNOLGY
Diploma - Automobile Engineering
Shree N M Gopani Polytechnic Institute
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