Jugal Dave
Bengaluru
Summary
Results-driven Operations and Order Management Specialist with over 5 years of experience managing global order flows, optimising processes, and facilitating cross-functional collaboration across APAC, Americas, and Defense sectors. Expertise in SAP, Salesforce, and PowerApps, complemented by hands-on experience in workflow automation, RMA handling, and ensuring import/export compliance. Currently advancing knowledge through an MBA in Information Systems Management to enhance business acumen and technological proficiency. Committed to delivering operational excellence and driving efficiency in dynamic environments.
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in order management, research and aggregating data insights. Client-focused and solutions-oriented, with a strong analytical mindset to deliver a product value proposition.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Converge Electronics (India) Private Limited
05.2022 - Current
- Monitored and resolved order and interface issues, ensuring timely order creation and prioritization
- Managed stock replenishment activities and coordinated return shipments across diverse locations.
- Created and handled RMA processes to ensure customer satisfaction and financial recovery.
- Ensured compliance with import/export operations, including creating Economic Operator Registration Identification (EORI) numbers for cross-border transactions.
- Functioned as a liaison between internal and external stakeholders to maintain compliance and process integrity.
- Worked on PowerApps for clients and vendors, streamlining workflows and improving efficiency
- Key Achievements:
- Reduced order processing time by 20% through workflow optimization.
- Successfully implemented PowerApps, improving operational efficiency by 15%
Senior Process Executive
Infosys BPM
08.2020 - 04.2022
- Created and processed orders and quotes using SAP for Americas, Defense, and APAC regions.
- Verified order details, pricing, terms, and conditions to ensure accuracy and efficiency.
- Collaborated with sales and cross-functional teams to ensure timely production of orders.
- Handled escalations and functioned as the first point of contact for customer concerns, ensuring timely resolution.
- Coordinated with logistics teams for shipments and monitored stock status.
- Generated reports and analyzed order data to identify trends and provide actionable insights.
- Key Achievements:
- Improved customer satisfaction scores by 25% through effective issue resolution.
- Streamlined order management processes, reducing errors by 30%.
Education
MBA - Information Systems Management
Manipal University Jaipur
Bachelor of Computer Application - undefined
Presidency College
Class XII - CBSE Board
St. Dominic Savio’s High School
Skills
- Processes Tools: Microsoft Office 365, Q-trade CRM, SAP Business Object Soft Skills: Leadership, Team Management, Quick Learner, Problem-Solving
- External party relationship management
- Performance incentives
- Cross-functional team leadership
- Efficiency improvement
- Business process improvement
- Compliance
- Operational excellence
Certification
- Agile Project Management
- Research Methodologies
Timeline
Converge Electronics (India) Private Limited
05.2022 - Current
Senior Process Executive
Infosys BPM
08.2020 - 04.2022
Bachelor of Computer Application - undefined
Presidency College
Class XII - CBSE Board
St. Dominic Savio’s High School
MBA - Information Systems Management
Manipal University Jaipur
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