Juli Kumari Jha
Hyderabad,TA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
5
5
Certifications
5
5
Languages
Work History
Business Analyst/Functional Consultant
LTI
03.2024 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality, functional documentation to support training efforts, helping employees fully understand new systems and procedures.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Experience in writing user stories and acceptance criteria.
- Performed UAT test for UAT sign-off and handover to the stakeholders.
- Performed RCA for all the UAT defects after each sprint.
- Collaborating with the Developer and PO for requirement understanding and providing a clear understanding to the IT Team.
- Support the Hypercare team with the incidents and help them reach a conclusion.
- Facilitated workshops for stakeholders to gather requirements, ensuring projects aligned with business objectives.
- Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
- Experience gained in media cloud implementation.
Junior Salesforce Developer
MindSprint Ltd(OLAM)
Bengaluru
09.2023 - 03.2024
- Effectively Managing a Team.
- Actively collaborating with team members to gather status updates and regularly update JIRA.
- Worked on the Test Class and Aura Remediation Items fixes.
- Troubleshooted issues related to Apex Class, Triggers, process Builder, configuration and determined the root cause.
- Implemented the Rest API classes and used Postman to test the scenarios.
- Fixed number Bugs related to Salesforce Customization and Configuration in the specified time.
- Achievement
- Received praise from manager for completing the work promptly and collaborating with the team to resolve any problems.
- Gained additional understanding of business, pre-sale procedures, and Salesforce deployment using Drop, VSCode and Jenkins.
- Learned the best practices for Salesforce configuration and customization.
Salesforce Support Engineer
Wipro Limited
Hyderabad
01.2021 - 09.2023
- Working on Apex Classes, Test Classes, Triggers, Email Templates, Conga Templates, Approval Process, Application Design, ETL tool and Development in Multi-tenant Platform.
- Working on concepts for sharing rules, permission sets, profiles, FLS, OWD and overall Salesforce CPQ Process Builder, Flows, Formula Field, Custom Settings, Page Layout Assignment, Record Types, and Email Services are some of the features.
- To work on the deployment plan using Git-hub, GitLab, Jenkins, Workbench and Data Loader (ETL).
- Worked on Overall process and implementation of Sales Cloud.
- Communicating with the business stakeholders to understand the requirements effectively.
- Handling the change request, verifying the issue and providing the proper resolution for the request.
- Proper analysis of the issue and analyzing the requests.
- Working on the JIRA for managing the Change Request details and Auto-Rabbit for the deployment.
- Worked on the Health Cloud, Omni Studio, Case, Escalation, RingCentral app.
- Worked on the daily SC Task and delivered the fix on time.
- Communicated with the Business Users to understand the requirements and provide the solutions.
- Have performed the Data load in the different orgs using Workbench.
- Have worked on the Permission, Roles and Security settings in the org.
- Achievements
- On a daily basis, I communicated with consumers to understand their needs and completed jobs on time.
- Difficult issues related with apex classes, validation rules, page layouts, approval rules, approvers, permission sets, profiles, OWD, and email services were all resolved.
- Examined the Business requirements and provided the solutions proactively.
- I was recognized by my management and clients for my outstanding work in resolving challenges connected to Salesforce.com implementation and development.
- Took an active role in the team and did my job exceptionally well.
- I was able to identify the underlying cause of the problems by debugging the triggers and classes.
- Resolved the requests related to Lead Assignment Rules, Pardot Sync issues.
- Collaborated with the team members and business stakeholders to resolve the issue efficiently.
- Received appreciation from the customer for the quick analysis and problem-solving techniques.
- Completed all the assigned tasks on time and resolved the high priority issues.
QA Engineer
Wipro Limited
08.2018 - 12.2020
- Adherence to test process in program(test bed verification, test result submission and verification, device handling)
- Logged Number of Regression and Non-Regression Bugs and handled it until status was fixed.
- Tested compatibility of applications in Operating System and various inbuilt featured of Operating System.
- Generated Test Cases for the new release test activities and worked on creating the Payloads for the project.
- Achievements
- Proactively participated team building activities, initiated and organized events in project.
- Found the regression bugs, reported them as quickly as feasible, and was known for spotting critical functional issues.
Education
M.Tech - Software Engineering
Bits Pilani University
Hyderabad12-2022
Bachelor's - Computer Application
Aditya Degree College
Kakinada04-2018
Skills
Salesforce Admin
Salesforce Business Analysis
Salesforce Development
Salesforce Deployment
Health Cloud, Manufacturing Cloud
Sales Cloud, Service Cloud and Media Cloud
Agile Method, JIRA
Certification
Salesforce PDI Certification Nov 2021
Timeline
Business Analyst/Functional Consultant
LTI
03.2024 - Current
Junior Salesforce Developer
MindSprint Ltd(OLAM)
09.2023 - 03.2024
Salesforce Support Engineer
Wipro Limited
01.2021 - 09.2023
QA Engineer
Wipro Limited
08.2018 - 12.2020
Bachelor's - Computer Application
Aditya Degree College
M.Tech - Software Engineering
Bits Pilani University
Personal details
- Nationality Nepali
- LinkedIn linkedin.com/juli-jha
Qualities
- Creativity
- TeamWork
- Good communication Skill
- Problem Solving Skill
- Leadership