JUSTIN BERNARD I
Chennai
Summary
Forward-thinking professional with in-depth knowledge of strategies, scheduling, recruitment, and employee relations. Gifted leader with strong communication skills and team player mentality. Consistently achieve high level of personal integrity with strong commitment to personal growth.
Experienced in supporting employees with learning tasks, enhancing performance, and optimizing productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Deputy Manager
Axis Bank Pvt Ltd
Chennai
03.2023 - Current
- Maintained diligent oversight of daily operational activities to uphold adherence to company policies and regulations.
- Implemented a structured appraisal system to assess employee performance, offering concrete suggestions for development opportunities. Also, offered assistance and direction to team members in order to help them meet objectives.
- Developed strategies to enhance customer service standards in the organization. Implementing processes to elevate customer satisfaction levels was a key focus. Enhanced overall customer experience through strategic planning.
Service and Support Specialist
Citibank India Pvt Ltd
Chennai
10.2020 - 02.2023
- Provided top-notch assistance to credit cardholders, actively listening to their concerns, responding promptly, and finding satisfactory solutions.
- Enabled efficient problem-solving by sharing knowledge and experience of credit card operations
Coached Myself for a Permanent Commission - Technical Graduate Course
Indian Army
Chennai
11.2018 - 07.2020
- Cleared the Services Selection Board (SSB) interview, but was declared unfit due to eye power being higher than permissible limits
Software Engineer/Senior Software Engineer
Capgemini Technology Services India Pvt. Ltd.
Chennai
05.2016 - 06.2018
- Extensive background in production support and team management within the client banking industry, including overseeing server monitoring and problem-solving regarding credit cards.
Education
B.E. - Civil Engineering
Sathyabama University
Chennai04-2016
High School - 12th - Mathematics And Computer Science
Zion Matriculation Hr. Sec. School
Chennai04-2012
Secondary (10th) -
Kendriya Vidyalaya
Chennai04-2010
Skills
- Quick decision-making abilities
- Task Delegation
- Conflict resolution expertise
- Staff Training and Development
- Recruiting and interviewing
- Skilled in Microsoft Office Applications
Extracurricular Activities
Underwent Scouts training in Secondary level Schooling. Membership Director- Rotaract Club of Sathyabama. Organized, hosted and anchored corporate level events and other social events.
Projects
Manual Design of a Vehicular Underpass (2016), Manual Design providing general arrangement drawings in AutoCAD, whereas loads were calculated and analysed in STAADPro.
Languages
English
First Language
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Upper Intermediate (B2)
B2
Affiliations
- Membership Director - Rotaract Club of Sathyabama
- State Level Championship - Swimming
- National Level - Scouts and Guides
Certification
- Amazon Web Services (AWS)
Timeline
Deputy Manager
Axis Bank Pvt Ltd
03.2023 - Current
Service and Support Specialist
Citibank India Pvt Ltd
10.2020 - 02.2023
Coached Myself for a Permanent Commission - Technical Graduate Course
Indian Army
11.2018 - 07.2020
Software Engineer/Senior Software Engineer
Capgemini Technology Services India Pvt. Ltd.
05.2016 - 06.2018
- Amazon Web Services (AWS)
B.E. - Civil Engineering
Sathyabama University
High School - 12th - Mathematics And Computer Science
Zion Matriculation Hr. Sec. School
Secondary (10th) -
Kendriya Vidyalaya
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