Justin Kadam
Bhadravathi
Summary
Overall 13+ Years of Experience.
I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative
Overview
14
14
years of professional experience
Work History
Operation Assistant Manager
Visionet Limited
Bangalore
07.2025 - Current
- Managing 2 team leaders and 45 members across 2 locations. Bangalore and Chennai.
- Improving the capacity monitoring and aligning shifts accordingly.
- Managing day-to-day operations to ensure client satisfaction and the expansion of the engagement.
- Monitoring the compliance training and adherence as per client requirement.
- Client management, review meetings every week, and MBR with the clients.
Transaction Processing Unit Manager
Mphasis
06.2022 - 07.2025
- Responsible for managing three teams in total of 111 resources and 5 Unit managers, across Bangalore, Chennai & Pune location.
- Delivery and development of standardized & insightful analytical reports to support day-to-day business operations. Ensuring to meet TAT & to maintain accuracy off 99.85% as agreed in client SLA.
- Ensuring timely renewal of contract & identifying new business operations.
- Forecasting & delivering revenue generation on quarterly basis.
- Ensuing & delivering all required audit (Internal, ISO, KPMG & External) controls.
- Ensuring all control metrics are in place to eliminate fraudulent activities.
- Closely support month & quarter close activities for the business area.
- Headcount Management, Resource Allocation, Attrition Control, Incentive Calculation, Ratings finalization, Appraisal discussions & Increment percentage calculation are some of the other core responsibilities.
- Initiative of Retain committee.
- Accountable for facilitating compliance related work with 100% KPI audit being an OWC Manager.
- Automation Project implementation.
- Introduced the 'HTML web page' which helped us in improving the AHT and Knowledge of the process.
- Introduced 'Local Intranet' to fetch the details of the product.
Team Lead
Infosys
01.2013 - 05.2022
- Managed a team of 32 members.
- Review the documents sent directly by the customer through fax, identify the documents and indexing the documents under correct header which acts as an input for Underwriter to provide resolutions plans for default customer. Review the regulator dispute & CFPB and underwriting servicing.
- Review the Customer finance, Prof of income (POI), Bank statement and Tax and modification related documents.
- Allocation of the work on time and track and capture the data within the agreed TAT.
- Handling client escalation and daily report.
- Ensuring the process updates are documented into the process maps and taking sign off from the clients.
- Assist team members to achieve daily targets and provides floor support to clear the volume.
- Participate in team meetings, conduct regular team huddles with the agenda, participates with one on one conducted by lead and managers on monthly basis.
- Maintaining a daily Report and monthly numbers to the Managers and Clients.
- Ensuring the daily deliverable are met (Production, TAT, and Quality SLA).
- Ensuring process updates are communicated to the team on a daily or a weekly basis by conducting the huddles.
- Conducting training to the new joiners.
- Has received award process level competition for best performance in best SME Event.
- Has received 2 times I-Star award for Best team player.
- Has received best lead award.
- Has received Outstanding Miler Award.
SME - Operations
Hinduja Global Solution (HGS)
10.2011 - 09.2013
- Handling Customer Escalations.
- Handling and resolving complaints in a professional and effective manner.
- Regular coaching and feedback, motivation and developing staff.
- Review with senior manager on a weekly basis on my Performance.
Education
BBM -
Kuvempu University, Sir.M.V.Govt. Arts and Commerce College
Bhadravathi01.2011
PUC -
Silver Jubilee PU College
Bhadravathi01.2008
SSLC -
Paper Town High School
Bhadravathi01.2006
Skills
- Microsoft Word and Office
- Excel proficiency
- Internet and email skills
- Basic knowledge of Tally and HTML
- Strong verbal communication
- Flexible working hours
- Diplomatic interpersonal skills
- Team collaboration
Personal Information
Father's Name: Kadam
Gender: Male
Nationality: Indian
- Title: Transaction Unit Manager
Hobbies and Interests
- Music
Animal welfare
- Singing
CSR activity
Gym
Languages
- English
- Hindi
- Kannada
- Tamil
- Telugu
Timeline
Operation Assistant Manager
Visionet Limited
07.2025 - Current
Transaction Processing Unit Manager
Mphasis
06.2022 - 07.2025
Team Lead
Infosys
01.2013 - 05.2022
SME - Operations
Hinduja Global Solution (HGS)
10.2011 - 09.2013
BBM -
Kuvempu University, Sir.M.V.Govt. Arts and Commerce College
PUC -
Silver Jubilee PU College
SSLC -
Paper Town High School