JUSTIN MATHEW JOHNSON

As a Sales Operations Manager, I oversaw the sales support function, ensuring that the sales team had the necessary tools, data, and resources to drive revenue growth. Key responsibilities included:

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Controlled costs to keep business operating within budget and increase profits.
• Maintained professional, organized, and safe environment for employees and patrons.
• Developed and maintained relationships with customers and suppliers through account development.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Managed and oversaw the end-to-end Proof of Play (PoP) process, ensuring accurate and timely tracking, validation, and reporting of sales and media delivery data.
• Coordinated with sales, marketing, and operations teams to ensure seamless integration of PoP data into sales strategies, optimizing campaign performance and identifying opportunities for growth.
• Implemented process improvements to streamline PoP reporting and data management, enhancing operational efficiency and accuracy across teams.
• Ensured system integrity and accuracy in PoP data through regular audits and troubleshooting, maintaining a high standard of data quality.
• Provided ongoing support and training for the sales team on PoP reporting processes and tools, ensuring consistent adherence to reporting requirements.
• Managed and maintained PoP reporting tools and platforms, working closely with technical teams to resolve issues and optimize system functionality.
• Monitored data quality to ensure compliance with industry standards and internal protocols, resolving discrepancies promptly.
• Provided continuous support to the sales team and other stakeholders in understanding and utilizing PoP data for decision-making and performance tracking.

• Assisted in managing daily operations of the department, ensuring efficiency and quality service.
• Supported senior management in training and mentoring new staff, ensuring alignment with company standards and procedures.
• Monitored inventory levels, conducted stock audits, and placed orders as needed to maintain product availability.
• Conducted employee performance reviews and provided constructive feedback to foster professional growth.