Juvvena Nagendra Sairaj
Rajahmundry
Summary
Dynamic internal audit professional with a proven track record at Abash Educational Services Ltd, excelling in risk and control management. Adept at optimizing compliance processes and enhancing operational efficiency. Strong leadership and communication skills drive successful stakeholder collaboration, ensuring robust governance and effective audit outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager –Internal Audit Team
Abash Educational Services Ltd (AESL)
09.2022 - 12.2025
- Led planning, execution, and reporting of risk-based internal audits across business and IT processes.
- Performed ITGC testing including Access Management, Change Management, and IT Operations controls (backups, batch jobs, incident management).
- Conducted walkthroughs with process owners to document process flows, control designs, and key risks, enhancing understanding of operational controls.
- Executed TOD and TOE testing for SOX, SOC, and internal compliance audits, validating evidence and assessing operating effectiveness for compliance assurance.
- Evaluated user provisioning, de-provisioning, privileged access, password controls, and Segregation of Duties (SoD).
- Reviewed change tickets, UAT evidence, code review documentation, and approvals to ensure integrity of production deployment controls.
- Assessed operational processes such as P2P, O2C, payroll, inventory, and financial controls for efficiency, accuracy, and policy compliance.
- Prepared audit workpapers, test summaries, and audit reports with observations, risk ratings, and recommendations.
- Collaborated with stakeholders, IT teams, and control owners to communicate findings and discuss remediation actions.
Process Analyst
Invensis Global outsourcing
02.2021 - 08.2022
- Performed internal audit on ITGC components such as access management, change management, operations, and incident.
- Executed SOX readiness audit within Access Management, IT operations, Change management and Incident Management and firm by documenting, testing, remediating, and reporting on Internal Control over financial reporting (ICOFR).
- Optimized protective measures during SOX implementation and readiness projects, recommending processes and remediation controls to enhance compliance.
- Executed audits in accordance with established confidential audit standards and related guidelines, and within prescribed time, budget and scope parameters.
- Tested and reviewed key controls, integrations, and SOD rules, providing remediation suggestions to strengthen internal controls.
- Focused on system vulnerabilities, identifying threats and analyzing risks to implement effective controls.
- Performed Quarterly HPA, Semi-annual HPA, User creations, User Terminations, User access Reviews & Password configurations.
Senior Backend Officer
Navata Road Transport
hyderabad
12.2019 - 12.2020
- Ensured accuracy in backend data, including dispatch logs, billing records, and delivery tracking, enhancing operational reliability.
- Trained and onboarded new backend staff, improving team efficiency and ensuring adherence to processes.
- Conducted market analysis to support strategic decision-making at the branch level.
- Delivered performance dashboards and reports to leadership, highlighting CSAT, NPS, and service improvements, consistently maintaining scores above 80% across the region.
Customer Care Manager
Marti Suzuki NEXA
Rajahmundry
08.2018 - 12.2019
- Led customer care operations at a high-volume dealership, driving satisfaction and service quality.
- Managed service scheduling, complaint resolution (maintained 80%+), and inquiry follow-up to enhance customer experience and drive satisfaction.
- Supervised and coached customer care teams to ensure alignment with corporate KPIs and uphold brand standards.
- Coordinated with parts and logistics for optimal inventory levels and reduced service delays.
- Launched retention initiatives, including loyalty programs and feedback-driven improvements, to strengthen customer relationships.
Education
B.Tech - Electrical & Electronics Engineering
RIET College
Rajahmundry01.2016
Diploma - EEE
Sir CRR Polytechnic
Eluru01.2013
SSC (10th Grade) -
State Secondary Board, AP
Rajahmundry01.2010
Skills
- Risk & Control Management
- Process & Operational Excellence
- Audit & Compliance
- KPI Analysis
- Data & Performance Analysis
- Stakeholder & Cross-Functional Collaboration
- Asset & Inventory Optimization
- Governance & Controls Awareness
- Leadership & Team Management
- Financial & Operational Compliance
- Communication & Reporting
Languages
- English
- Hindi
- Tamil
- Telugu
Languages
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Telugu
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
References
References available upon request.
Timeline
Assistant Manager –Internal Audit Team
Abash Educational Services Ltd (AESL)
09.2022 - 12.2025
Process Analyst
Invensis Global outsourcing
02.2021 - 08.2022
Senior Backend Officer
Navata Road Transport
12.2019 - 12.2020
Customer Care Manager
Marti Suzuki NEXA
08.2018 - 12.2019
B.Tech - Electrical & Electronics Engineering
RIET College
Diploma - EEE
Sir CRR Polytechnic
SSC (10th Grade) -
State Secondary Board, AP