Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
EMPLOYMENT DETAILS
ACHEVEMENTS
DECLARATION
Timeline
Generic
JYOTHI K

JYOTHI K

DEPUTY MANAGER - HDFC BANK
Madhapur, Hyderabad

Summary

A Banking professional with experience of Lead, Guide, Direct Banking operations through managerial skills. NISM certified profession over 7 years of experience in Banking and NBFC sector. Currently handling Banking Operation - Loans one of the HDFC branch in Hyderabad. Proactive and meticulous professional Multi- tasking Manager well-known for creating positive workplace culture and high-performing teams. Offering excellent communication and good judgment. QUALITIES Nearly 07 years’ experience in the Finance, Banking, Operations. Currently associated with largest private sector HDFC Bank as Deputy Manager- GOLD LOAN OPERATIONS in Hyderabad. Strong ability to master a situation quickly; highly knowledgeable in a wide variety of professional disciplines and an expert at organizing & directing turnaround situations. Adept at handling day to day activities in co-ordination with internal / external departments for ensuring smooth business operations. Skilled in managing and maintaining peaceful & amicable work environment in the organization, and in initiating measures for the benefit of people in the organization. Adept in managing & leading teams for better results & experience of developing procedures, service standards for business excellence. Possess excellent interpersonal, communication and organizational skills with proven abilities in training & development, customer relationship.

Overview

5
5
years of professional experience
18
18
years of post-secondary education

Work History

DEPUTY MANAGER

HDFC BANK
2 2022 - 09.2023

GOLD LOAN OPERATIONS
* Processing the gold loan for the customers walking in the branch
and disbursing the amount of loan within the prescribed TAT.
* Processing consumer durable files which comprises of document
verification and uploading in the server.
* Maintaining the SOP of the organization.

ASSISTANT MANAGER

HDFC BANK
11.2019 - 01.2022
  • MERCHANT ACQUIRING OPERATIONS:
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed and maintain operational guidelines for staff.
  • Processed forms for POS machine basis the criteria set by the
    organization and maintaining the TAT for the release of the terminal
    ID's.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Reduced financial discrepancies to minimize threats to health and productivity of business.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Prioritizing the cases for TID's and maintaining a good rapport with the RM's.



QUALITY ANALYST

Aegis Customer support pvt ltd
10.2017 - 03.2019
  • RELIANCE MUTUAL FUNDS - Reliance


CUSTOMER SERVICE SPECIALIST

Aegis Customer support pvt ltd
08.2016 - 10.2017

RELIANCE LIFE INSURANCE

Education

B.E - BFSI

PGDBM
CHENNAI
08.2019 - 11.2019

B.E (CSE) - Computer Engineering

MNM JAIN ENGINEERING COLLEGE
CHENNAI
08.2012 - 06.2016

HSC - SCIENCE

AGARWAL VIDYALAYA
CHENNAI
06.2010 - 06.2012

10TH STATE BOARD

AGARWAL VIDYALAYA
Chennai
06.1998 - 06.2010

Skills

MS Office

Oracle FLEXCUBE

FINNONE

LANGUAGES

HINDI
Advanced
ENGLISH
Advanced
TAMIL
Upper intermediate
TELUGU
Intermediate

Interests

SINGING

READING

TRAVELLING

EMPLOYMENT DETAILS

* CTC - 4.84 Lakhs
* Notice period - 3 months

ACHEVEMENTS

* Have been recognized and awarded with SILVER STAR AWARD for
performance in the team.
* Have been awarded for high quality scores while working as an
executive for inbound calling.

DECLARATION

I hereby declare that the above particulars of facts and information
stated are true, correct and complete to the best of my belief and
knowledge.
Jyothi K

Timeline

ASSISTANT MANAGER

HDFC BANK
11.2019 - 01.2022

B.E - BFSI

PGDBM
08.2019 - 11.2019

QUALITY ANALYST

Aegis Customer support pvt ltd
10.2017 - 03.2019

CUSTOMER SERVICE SPECIALIST

Aegis Customer support pvt ltd
08.2016 - 10.2017

B.E (CSE) - Computer Engineering

MNM JAIN ENGINEERING COLLEGE
08.2012 - 06.2016

HSC - SCIENCE

AGARWAL VIDYALAYA
06.2010 - 06.2012

10TH STATE BOARD

AGARWAL VIDYALAYA
06.1998 - 06.2010

DEPUTY MANAGER

HDFC BANK
2 2022 - 09.2023
JYOTHI KDEPUTY MANAGER - HDFC BANK