Jyothsna Satyasree Ketina
Hyderabad
Summary
Results-driven Senior O2C & Commercial Operations Specialist with strengths in managing end-to-end commercial operations for Microsoft CSP customers. Ensures accurate billing, renewals, and compliance with contracts, enhancing operational integrity. Resolves billing disputes efficiently, fostering strong relationships across Sales, Finance, and Vendor Management teams.
Overview
4
4
Languages
10
10
years of professional experience
Work History
Senior O2C & Commercial Operations Specialist
ConvergeOne
Hyderabad, India
10.2024 - Current
- Manage end‑to‑end commercial operations for Microsoft CSP customers, ensuring accurate billing, renewals, and compliance with contracts and purchase orders.
- Oversaw license renewals and CRM opportunity management, maintaining commercial record accuracy to enhance operational integrity.
- Resolved billing disputes and liaised across Sales, Finance, Vendor Management, and Renewals teams to facilitate effective collaboration and issue resolution.
- Validated vendor invoices against licensing requirements, ensuring compliance and supporting timely processing in Accounts Payable/Receivable.
Order-to-Cash (O2C) & Accounts Analyst
NAI Int. Malta Ltd.
Valletta, Malta
01.2024 - 09.2024
- Coordinated customer invoicing and supplier invoice management, tracking payments to maintain cash flow integrity.
- Managed invoice processing, validation, and reconciliation to ensure accuracy and timeliness in shipping/logistics operations.
- Utilised SAP ERP for financial transactions, reporting, and operational workflows.
- Performed bank reconciliations and supported annual audits by providing thorough financial documentation for compliance.
Account Manager | Financial Operations & O2C
ITSS Limited
Santa Venera, Malta
01.2023 - 12.2023
- Coordinated billing, AR/AP, and financial reporting for multiple client portfolios, ensuring accuracy and compliance.
- Developed financial reports and forecasting models, supporting informed budgeting decisions.
- Monitored payments and supplier invoices, resolving discrepancies to enhance client satisfaction and strengthen relationships.
Senior Research Analyst
Factset Systems India Pvt Ltd.
Hyderabad, India
04.2016 - 10.2020
- Developed financial models and maintained large datasets to support performance evaluation and decision-making.
- Analyzed financial statements and market data to enhance investment research and inform reporting.
- Collaborated cross-functionally to identify and resolve data discrepancies, ensuring delivery of accurate insights.
Education
Master of Business Administration - International Finance & Economics
Università degli Studi di Macerata
Macerata, Italy01-2022
Master of Business Administration - Finance
St. Vincent PG College
Hyderbad, India01-2018
Bachelor of Arts - Accounting & Commerce
Vijetha Degree College
Hyderabad, India01-2016
Skills
- Order‑to‑Cash Processes
- Sales Order Management
- SAP ERP
- Cash Flow Management
- Invoice reconciliation
- Financial analysis
- Contract compliance
- Process automation
- Oracle NetSuite & CRM
- Microsoft CSP Licensing & Azure
- Stakeholder & Vendor Management
- Master Data Management
Languages
Telugu
Proficient
C2
Hindi
Proficient
C2
English
Proficient
C2
Italian
Upper Intermediate
B2
Timeline
Senior O2C & Commercial Operations Specialist
ConvergeOne
10.2024 - Current
Order-to-Cash (O2C) & Accounts Analyst
NAI Int. Malta Ltd.
01.2024 - 09.2024
Account Manager | Financial Operations & O2C
ITSS Limited
01.2023 - 12.2023
Senior Research Analyst
Factset Systems India Pvt Ltd.
04.2016 - 10.2020
Master of Business Administration - International Finance & Economics
Università degli Studi di Macerata
Master of Business Administration - Finance
St. Vincent PG College
Bachelor of Arts - Accounting & Commerce
Vijetha Degree College