JYOTI
Delhi
Summary
Customer relationship manager with extensive experience in managing multiple projects across various locations, consistently achieving high levels of customer satisfaction and loyalty. Expertise in developing and nurturing profitable client relationships, efficiently resolving complaints, and coordinating legal documentation such as Builder & Buyer Agreements and property registries. Proficient in MS Office, Google G Suite, and ERP software, with a strong ability to maintain detailed MIS reports for tracking payments and project progress. Focused on utilizing customer relationship management skills to enhance business growth and deliver exceptional client experiences.
Overview
16
16
years of professional experience
Work History
Customer Relationship Senior Manager
Womeki Group Pvt Ltd
Noida, Uttar Pradesh
02.2024 - Current
- Oversee and manage multiple projects, including one in Sikar (Rajasthan), and one in Sindhudurg (Maharashtra).
- Build and maintain strong, profitable relationships with key customers, ensuring high satisfaction, and loyalty.
- Resolve customer complaints quickly and effectively, ensuring a positive experience.
- Regularly update customers on the latest project status, key milestones, and any other relevant information.
- Engage with customers to understand their needs, provide solutions, and ensure that their requirements are met.
- Follow up with customers who have booked properties but have outstanding dues via calls and meetings.
- Address customer issues and complaints through email correspondence, ensuring prompt resolution.
- Maintain and update daily MIS reports, tracking payments, and send reports to the team head.
- Handle customer documentation, including preparing and managing Builder and Buyer Agreements (BBA), Agreements to Sale (ATS), and Sales Partner Memorandums of Understanding (MOUs).
- Manage email communication efficiently to resolve queries, and maintain strong relationships.
- Prepare registry cost sheets and coordinate with customer lawyers to facilitate the legal documentation process.
- Oversee inventory management, and ensure proper documentation and handling.
- Coordinate the completion of necessary paperwork for property registry, ensuring all steps are properly documented.
Collections Head - Public Relationship Management
Oxirich Group Pvt Ltd
10.2019 - 01.2024
- Looking all 6 Project of Oxirich Group [Oxirich Sunskriti II (Bhiwadi, Raj.), Oxirich Avenue & Square One Tower O-5 & O-6 (Indrapuram, Ghaziabad), Oxirich New Delhi Extension & Aero Heights (Koyal Enclave, Ghaziabad)].
- Build and maintaining profitable relationships with key customers.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated for the latest status of the Project.
- Co-ordinate with banker and customer for Loan subsequent Disbursement.
- Interacting with the customers to understand their needs / requirements while assisting them for the required services and maintaining customer relationships.
- Interact with customer via call or meeting whom already booked the property & not paid the dues.
- Communication with customer via email and resolving their issue or complaints.
- Co-ordinating between banker and customer for completing the all formalities regarding disbursement.
- Maintaining MIS Report & sent to the team Head on daily basis & updated the collect amount.
- Co-ordination with customer and complete the documentation for the Registry.
- Arranging site visits of existing customers.
Call Analyser cum Backend Executive
N.A Consultant Pvt Ltd.
02.2017 - 12.2019
- Sales call analyser for PPI made simple UK based company.
- Calling for a Debt compare company.
- Communicate with bank via call.
- Email handling.
- Data Entry
Customer Relationship Executive
AMR Infrastructures Pvt Ltd.
12.2014 - 01.2017
- Looking 5 Project of AMR [I Homes, I Mall, Apartment 55 , IT office tower & Manthan (Greater Noida) & Kassel Grand Mall (Haryana)].
- Build and maintaining profitable relationships with key customers.
- Keep customers updated for the latest status of the Project.
- Interacting with the customers to understand their needs / requirements while assisting them for the required services and maintaining customer relationships.
- Interact with customer via call or meeting whom already booked the property & not paid the dues.
- Communication with customer via email and resolving their issue or complaints.
- Maintaining MIS Report & sent to the team Head on daily basis & updated the collect amount.
- Arranging site visits of existing customers.
Customer Relationship Manager cum Stock In charge
FLU Jeans Co.
04.2013 - 09.2014
- Maintaining Stock records.
- Maintaining Logistics of the Orders.
- Maintaining Dealers Accounts Record.
- Taking feedback of the dealer regarding Product.
Customer Relationship Executive (Part time)
Bajaj Electricals Pvt Ltd. & Morphy Richards
11.2009 - 08.2010
- Interacting with the customers to understand their needs / requirements while assisting them for the required services and maintaining customer relationships.
- Arranging service Providers to the customers.
- Interact with customers via calls and resolving their issues and complaint.
Education
B.Com -
Delhi University
New Delhi, IN-DL2010
Senior Secondary School - IT Commerce
Girls Senior Secondary School No.1 Roop Nagar
Delhi2007
Higher Secondary -
Rajkiya sarvodya vidhyalaya No.4 Roop Nagar
Delhi2004
Skills
- MS Office
- MS Windows
- Basic knowledge of CorelDRAW
- Google G Suite
- ERP software
- Ability to act on own initiative
- Teamwork
- Quick learner
- Adaptability to changing environments
Languages Known
Hindi
English
Hobbies and interests
- Reading
- travelling
- learning new skills
- fitness
- Listening Music
Declaration
I hereby declare that the above information is true, complete, and correct to the best of my knowledge and belief.
Timeline
Customer Relationship Senior Manager
Womeki Group Pvt Ltd
02.2024 - Current
Collections Head - Public Relationship Management
Oxirich Group Pvt Ltd
10.2019 - 01.2024
Call Analyser cum Backend Executive
N.A Consultant Pvt Ltd.
02.2017 - 12.2019
Customer Relationship Executive
AMR Infrastructures Pvt Ltd.
12.2014 - 01.2017
Customer Relationship Manager cum Stock In charge
FLU Jeans Co.
04.2013 - 09.2014
Customer Relationship Executive (Part time)
Bajaj Electricals Pvt Ltd. & Morphy Richards
11.2009 - 08.2010
B.Com -
Delhi University
Senior Secondary School - IT Commerce
Girls Senior Secondary School No.1 Roop Nagar
Higher Secondary -
Rajkiya sarvodya vidhyalaya No.4 Roop Nagar