Jyoti Agarwal
IT Support Engineer
Dublin
Summary
Experienced IT professional with a strong background in IT systems and application support. Proven ability to troubleshoot complex technical and application-related issues. Seeking a role in IT Support to effectively utilize skills in application management and technical support. Aims to enhance system efficiency and support business goals.
Overview
6
6
years of professional experience
2035
2035
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Associate – Projects
Cognizant Technology Services
02.2022 - Current
- Troubleshooting and resolving escalated application-related issues from the Level 1 support team.
- Logging and updating incidents in the ticketing system (e.g., ServiceNow, Jira).
- Monitoring application performance and availability using monitoring tools.
- Performing daily checks and maintenance to ensure the health of the application.
- Supporting application deployments, updates, and patches.
- Documenting solutions and updating knowledge base articles for future reference.
Conducting training sessions or creating user guides for common issues.
Software Engineer
Netprophets Cyberworks Ltd
04.2021 - 02.2022
- Monitoring application and system performance and availability through monitoring tools.
- Responding to system-generated alerts and taking appropriate actions to mitigate issues.
- Debugging technical issues such as configuration mismatches or database query failures.
- Addressing common issues such as login errors, data retrieval problems, or UI bugs.
- Managing routine tasks like database cleanups, configuration updates, or batch job monitoring
Ensuring adherence to service-level agreements (SLAs) for resolution and response times. - Performing health checks on application components and infrastructure.
Software Engineer
Velocis Systems Pvt. Ltd
07.2020 - 04.2021
- Observing dashboards and responding to system-generated alerts.
- Categorizing and prioritizing incidents based on severity and impact.
- Resolving common problems like password resets, connectivity issues, and basic application errors.
Providing step-by-step guidance to users for resolving simple queries. - Escalated unresolved or complex issues to development and system teams with detailed incident information.
- Ensuring customer satisfaction through effective communication and resolution.
Assistant Software Engineer
Sapieo Software India Pvt Ltd
01.2019 - 03.2020
- Resolved technical issues swiftly, significantly reducing system downtime through effective troubleshooting.
- Increased software efficiency by identifying and resolving bugs in the codebase.
- Streamlined user experience through consistent collaboration with UI/UX team members.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Education
M.C.A. - Computer And Information Systems
Dr. A.P.J. Abdul Kalam University
Lucknow, India 04.2001 - 04.2019
B.C.A. - Computer And Information Systems
Chaudhary Charan Singh University
Meerut, India06-2017
Skills
Azure Administration
Cloud Infrastructure Support
IIS
Drupal CMS (7,8 and 9 Versions)
MySQL
SQL Server
Operating Systems Windows
undefinedCertification
Microsoft Cloud AZ - 900 certified
Career Experience
- Sapieo Software India Pvt Ltd, Assistant Software Engineer, 01/11/19, 03/31/20
- Velocis Systems Pvt. Ltd, Software Engineer, 07/24/20, 04/14/21
- Netprophets Cyberworks Ltd, Software Engineer, 04/15/21, 02/08/22
- Cognizant Technology Services, Associate – Projects, 02/21/22, Present
Profiledescription
Experienced IT professional with a strong background in Azure Administration and IT Infrastructure support. Proven ability to troubleshoot complex technical and cloud infra related issues. Looking for a role in Azure administration where I can utilize my skills in cloud infrastructure management and technical support to improve system efficiency and support business goals.
Personal Information
- Gender: Female
- Nationality: Indian
Overall Work Experience
- As and IT Systems and Application Support Engineer, provided advanced technical support to ensure the availability and optimal performance of IT systems and applications.
- Worked with different teams including vendors to resolve application and system related issues.
- Provided technical assistance and training to end-users and organization members.
Timeline
Associate – Projects
Cognizant Technology Services
02.2022 - Current
Software Engineer
Netprophets Cyberworks Ltd
04.2021 - 02.2022
Software Engineer
Velocis Systems Pvt. Ltd
07.2020 - 04.2021
Assistant Software Engineer
Sapieo Software India Pvt Ltd
01.2019 - 03.2020
M.C.A. - Computer And Information Systems
Dr. A.P.J. Abdul Kalam University
04.2001 - 04.2019
B.C.A. - Computer And Information Systems
Chaudhary Charan Singh University
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