Jyoti Agarwal
Gurgaon
Summary
Analytical professional with over 2 years of IT experience and a Business Analyst certification. Proficient in data interpretation, stakeholder communication, and agile methodologies. Committed to leveraging data-driven insights to enhance business growth and customer satisfaction in fast-paced environments. Strong interpersonal skills and a proactive attitude support effective problem-solving and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Growth consultant
Level up for women
Gurgaon
02.2025 - Current
- Analyzed complex information from multiple sources to identify patterns or trends.
- Identified needs of customers promptly and efficiently.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Developed key customer relationships to increase sales.
<ul><li>- Worked on a leading banking project using Pega PRPC, Java, and Agile methodology.</li><li>- Customized workflows, decision tables, rulesets, and activities to meet client requirements.</li><li>- Collaborated with cross-functional teams to gather functional requirements and resolve production issues.</li><li>- Maintained detailed documentation for system flows and supported sprint planning via JIRA.</li><li>- Gained exposure to client-side data and business rule implementation.</li></ul>
Infosys Ltd
11.2022 - 04.2024
- - Worked on a leading banking project using Pega PRPC, Java, and Agile methodology.
- - Customised workflows, decision tables, rulesets, and activities to meet client requirements.
- - Collaborated with cross-functional teams to gather functional requirements and resolve production issues.
- - Maintained detailed documentation for system flows and supported sprint planning via JIRA.
- - Gained exposure to client-side data and business rule implementation.
Education
B.Tech - Computer Science
Kolkata
Kolkata01.2022
Class 12 - CBSE
Dum Dum
Dum Dum01.2018
Class 10 - ICSE
Dum Dum
Dum Dum01.2016
Skills
- Data analysis
- Customer engagement
- Workflow customization
- Data analysis
- Customer engagement
- Workflow customization
Volunteer Experience
Freelance Educator | Teaching Volunteer, 2021, Present, - Delivered lessons to over 100+ students on technical and analytical topics., - Designed structured learning modules and performance tracking using Excel dashboards., - Communicated complex topics in simplified formats for learner engagement.
Certification
- - Business Analyst Program Analyst Club (2025) Topics: BRD/FRD creation, JIRA, Agile, SQL, Dashboards
- - Pega Certified System Architect 8.7
- - Pega Certified Senior System Architect 8.7
Languages
- English (Fluent), - Hindi (Native)
Projects
Sales Data Analysis using Excel & Power BI, - Cleaned, transformed, and visualized sales data to identify trends and KPIs, - Built interactive dashboards with slicers, charts, and drill-downs, SQL-Based Product Performance Tracker, - Wrote SQL queries to extract and analyze product sales from e-commerce dataset, - Created reports identifying bestsellers, low inventory alerts, and seasonal trends, Customer Journey Mapping in Pega, - Mapped end-to-end customer onboarding flow in a simulated financial services environment, - Demonstrated rule-based decision logic and SLA tracking
Hobbies and Interests
- Organized campus events (Ureckon) and drove 200+ student participation, - Mindfulness & yoga practitioner; winner of inter-college quiz events, - Passion for teaching and making complex topics simple
Timeline
Growth consultant
Level up for women
02.2025 - Current
<ul><li>- Worked on a leading banking project using Pega PRPC, Java, and Agile methodology.</li><li>- Customized workflows, decision tables, rulesets, and activities to meet client requirements.</li><li>- Collaborated with cross-functional teams to gather functional requirements and resolve production issues.</li><li>- Maintained detailed documentation for system flows and supported sprint planning via JIRA.</li><li>- Gained exposure to client-side data and business rule implementation.</li></ul>
Infosys Ltd
11.2022 - 04.2024
B.Tech - Computer Science
Kolkata
Class 12 - CBSE
Dum Dum
Class 10 - ICSE
Dum Dum
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