Jyoti Agarwal
Gurgaon
Summary
Analytical professional with over 2 years of IT experience and a Business Analyst certification. Proficient in data interpretation, stakeholder communication, and agile methodologies. Committed to leveraging data-driven insights to enhance business growth and customer satisfaction in fast-paced environments. Strong interpersonal skills and a proactive attitude support effective problem-solving and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Growth consultant
Level up for women
Gurgaon
02.2025 - Current
- Analyzed complex information from multiple sources to identify patterns or trends.
- Identified needs of customers promptly and efficiently.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Developed key customer relationships to increase sales.
<ul><li>- Worked on a leading banking project using Pega PRPC, Java, and Agile methodology.</li><li>- Customized workflows, decision tables, rulesets, and activities to meet client requirements.</li><li>- Collaborated with cross-functional teams to gather functional requirements and resolve production issues.</li><li>- Maintained detailed documentation for system flows and supported sprint planning via JIRA.</li><li>- Gained exposure to client-side data and business rule implementation.</li></ul>
Infosys Ltd
11.2022 - 04.2024
- - Worked on a leading banking project using Pega PRPC, Java, and Agile methodology.
- - Customised workflows, decision tables, rulesets, and activities to meet client requirements.
- - Collaborated with cross-functional teams to gather functional requirements and resolve production issues.
- - Maintained detailed documentation for system flows and supported sprint planning via JIRA.
- - Gained exposure to client-side data and business rule implementation.
Education
B.Tech - Computer Science
Kolkata
Kolkata01.2022
Class 12 - CBSE
Dum Dum
Dum Dum01.2018
Class 10 - ICSE
Dum Dum
Dum Dum01.2016
Skills
- Data analysis
- Customer engagement
- Workflow customization
- Data analysis
- Customer engagement
- Workflow customization
Volunteer Experience
Freelance Educator | Teaching Volunteer, 2021, Present, - Delivered lessons to over 100+ students on technical and analytical topics., - Designed structured learning modules and performance tracking using Excel dashboards., - Communicated complex topics in simplified formats for learner engagement.
Certification
- - Business Analyst Program Analyst Club (2025) Topics: BRD/FRD creation, JIRA, Agile, SQL, Dashboards
- - Pega Certified System Architect 8.7
- - Pega Certified Senior System Architect 8.7
Languages
- English (Fluent), - Hindi (Native)
Projects
Sales Data Analysis using Excel & Power BI, - Cleaned, transformed, and visualized sales data to identify trends and KPIs, - Built interactive dashboards with slicers, charts, and drill-downs, SQL-Based Product Performance Tracker, - Wrote SQL queries to extract and analyze product sales from e-commerce dataset, - Created reports identifying bestsellers, low inventory alerts, and seasonal trends, Customer Journey Mapping in Pega, - Mapped end-to-end customer onboarding flow in a simulated financial services environment, - Demonstrated rule-based decision logic and SLA tracking
Hobbies and Interests
- Organized campus events (Ureckon) and drove 200+ student participation, - Mindfulness & yoga practitioner; winner of inter-college quiz events, - Passion for teaching and making complex topics simple
Timeline
Growth consultant
Level up for women
02.2025 - Current
<ul><li>- Worked on a leading banking project using Pega PRPC, Java, and Agile methodology.</li><li>- Customized workflows, decision tables, rulesets, and activities to meet client requirements.</li><li>- Collaborated with cross-functional teams to gather functional requirements and resolve production issues.</li><li>- Maintained detailed documentation for system flows and supported sprint planning via JIRA.</li><li>- Gained exposure to client-side data and business rule implementation.</li></ul>
Infosys Ltd
11.2022 - 04.2024
B.Tech - Computer Science
Kolkata
Class 12 - CBSE
Dum Dum
Class 10 - ICSE
Dum Dum
Similar Profiles
Sonam SinghSonam Singh
Head of Superwomen Project at Level Up for WomenHead of Superwomen Project at Level Up for Women
Gerald BroussardGerald Broussard
HR Manager at Women For Afghan WomenHR Manager at Women For Afghan Women
John KennedyJohn Kennedy
SECURITY OFFICER at NEXT LEVEL SECURITY (LEVEL 2)SECURITY OFFICER at NEXT LEVEL SECURITY (LEVEL 2)
KARISHMA RAWATKARISHMA RAWAT
Senior AML/KYC Analyst at KPMG Global Services Pvt LtdSenior AML/KYC Analyst at KPMG Global Services Pvt Ltd
Rohit SharmaRohit Sharma
Assistent Consultent at Tata Consultancy ServiceAssistent Consultent at Tata Consultancy Service