Summary
Overview
Work History
Education
Skills
Mobilenumbers
Accomplishments
Careeroutline
Personal Information
Languages
Disclaimer
Languages
Timeline
Generic
Nishant Ranjan

Nishant Ranjan

Bengaluru

Summary

Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Growth Consultant

Phonepe PVT LTD
05.2021 - Current
  • Manage the key accounts under the Small & Medium Enterprise (SME) segment of PhonePe’s Payment Gateway (PG) business through a data-oriented approach
  • Maintain & grow high transaction rates with merchants and take-up merchant engagement initiatives to avoid merchant inactivity
  • Cross-sell / up-sell products or features to existing merchants
  • Maintain an in-depth understanding of developments / innovations in the market related to the PG industry
  • Resolve merchant issues, queries and tickets by liaising with relevant internal & external stakeholders.

Merchant Experience Specialist (Operation Analyst)

Phonepe PVT LTD
Bengaluru
05.2021 - 10.2023
  • Handling Social Media Escalation cases.
  • Managed all kinds of merchant issues through Fresh Desk tools.
  • Solving merchant queries through Valhalla and Plutus Tool.
  • Payment API Debug tool.
  • Salesforce
  • Provide training also for newly joined associates.
  • Floor support to team.
  • Resolve merchant issues, queries, and tickets with relevant internal and external stakeholders.

Customer Support Executive

Ola Financial Services and Pvt Ltd
12.2019 - 01.2021
  • Handling Email Support for Customer Cashback queries, welcome offers, card application status, etc
  • Resolving Technical Issues of customer facing in Ola applications
  • Emails through Zendesk Tools
  • Handling Social Media Escalation calls for irate merchants
  • Provide training also for newly joined associates
  • Maintaining Escalations Reports
  • Explaining customer how to apply for the credit card through the ola applications.

Customer Relation officer

Hinduja Global Solutions Pvt Ltd.
Bangalore
10.2017 - 06.2019
  • Handling Inbound calls, Outbound calls, Emails
  • Resolving Technical Issues of customer facing in device
  • Handlings Emails through Fresh desk
  • Handling Escalation calls for irate merchants
  • Provide training also for newly joined associates
  • Floor Support for unresolved issues.

Education

Bachelor of Engineering - Computer Science

Bansal Institute of Research& Technology
Bhopal
05-2015

Skills

  • Configuration Management
  • Performance Tracking
  • Quality Assurance
  • Continuous Improvement
  • Best Practices Implementation
  • Operations Analysis
  • Failure Analysis
  • Subject Matter Expert
  • Client Engagement
  • Executive Support
  • MS Office
  • Problem-Solving
  • Issue Resolution
  • Reports and documentation

Mobilenumbers

  • 9770933764
  • 7903880953

Accomplishments

Two times Hall of Fame, Quality Topper Award, Hall of Fame Award, Best Employee Award, Top Gun Award, Hi-FI Award for consistency in Customer satisfaction for Emails.

Careeroutline

  • Hinduja Global Solutions Pvt Ltd, Bangalore, Customer Relation officer in Customer Support for Ezetap Process, 10/01/17, 06/30/19
  • Ola Financial Services and Pvt Ltd, Customer Support Executive for Credit Card Operations, 12/01/19, 01/31/21
  • Phonepe PVT LTD, Merchant Experience Specialist (Operation Analyst), 05/01/21, 05/31/23, Growth Consultant, 05/01/21, 05/31/23

Personal Information

  • Father's Name: Mr Sunil Kumar
  • Mother's Name: Mrs. Ranjana Kumari
  • Date of Birth: 02/08/92
  • Gender: Male
  • Nationality: Indian

Languages

  • Hindi
  • English

Disclaimer

I hereby declared that above mentioned information is correct up to my knowledge.

Languages

Hindi
First Language
English
Advanced (C1)
C1

Timeline

Growth Consultant

Phonepe PVT LTD
05.2021 - Current

Merchant Experience Specialist (Operation Analyst)

Phonepe PVT LTD
05.2021 - 10.2023

Customer Support Executive

Ola Financial Services and Pvt Ltd
12.2019 - 01.2021

Customer Relation officer

Hinduja Global Solutions Pvt Ltd.
10.2017 - 06.2019

Bachelor of Engineering - Computer Science

Bansal Institute of Research& Technology

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Nishant Ranjan