JYOTI BAJPAI
Mumbai
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges
Overview
23
23
years of professional experience
Work History
Senior Associate - Collections
Publicis Groupe
Mumbai
05.2022 - Current
- Follow-up on invoice closure.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Created reports for management on past due accounts and delinquency rates.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
- Responded to customer inquiries about billing issues, account status, and payment options.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Collaborated with legal department to initiate litigation against delinquent customers when necessary.
- Drafted correspondence to debtors regarding their overdue accounts.
- Worked closely with sales teams to ensure proper invoicing processes were followed.
- Implemented automated systems for tracking customer payments and sending reminders when needed.
- Established relationships with key contacts at major clients' organizations.
- Developed and improved procedures for collection of past due amounts.
- Reached out to customers to discuss late payments and options for remitting amounts due.
Deputy Manager - Retail Branch Banking
HDFC Bank
Mumbai
05.2016 - 10.2021
- Ensure that customer queries or instructions are attended and resolved in an efficient manner within stipulated TAT
- Achieve monthly sales targets assigned by Branch Manager
- Maintain daily sales report
- Ensure all customers maintain adequate balances in the account
- Explain and provide demo to customers for using Direct Banking Channels
- Ensure compliance of KYC, Identification of customer and communication of product eligibility
- Custodian of Deliverables
- Generate and close leads for various loans and credit cards
- Manage and fulfill audit requirements effectively and on time.
Operations Officer
Standard Chartered Bank
Mumbai
03.2010 - 02.2014
- Handle queries related to Remittances, Collections and Trade
- Monitor timely reporting to Manager and take corrective action to irregular items
- Suggest process improvement measures and practices
- Participate and contribute to upcoming projects of the department.
Community Channel Officer
Fullerton India Limited
Mumbai
11.2002 - 09.2008
- Handle three different channels and acquire/generate business from them
- Offer need-based solutions to customers and provide guidance
- Coordinate and close queries with back office on a daily basis
- Play a vital role in training new candidates.
Territory Manager
Anderomeda Marketing Private Limited
Mumbai
02.2002 - 09.2007
- Recruit and train marketing executives, telemarketing executives, and team leaders across all products
- Track daily sales report to maintain better productivity
- Periodically perform quality checks on the applications sourced by the team.
Education
B.com -
SNDT College
05.2001
HSC (Commerce) -
Ruia College
04.1998
SSC -
Marwari Vidyalaya High School
03.1996
Skills
- Timeline estimates
- Account Reconciliation
- Finance
- Preparing reports
- Decision-Making
- Multiple Priorities Management
- Relationship Building
- Time Management
Mailingaddress
Shree Krupa Bunglow, Plot No. 81/81, RSC- 9, Gorai 1, Borivali (West), Mumbai, 400092
Personal Information
- Date of Birth: 03/12/80
- Nationality: Indian
- Marital Status: Married
References
Available on request.
Timeline
Senior Associate - Collections
Publicis Groupe
05.2022 - Current
Deputy Manager - Retail Branch Banking
HDFC Bank
05.2016 - 10.2021
Operations Officer
Standard Chartered Bank
03.2010 - 02.2014
Community Channel Officer
Fullerton India Limited
11.2002 - 09.2008
Territory Manager
Anderomeda Marketing Private Limited
02.2002 - 09.2007
B.com -
SNDT College
HSC (Commerce) -
Ruia College
SSC -
Marwari Vidyalaya High School
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