Jyoti Dubey
Senior Consultant
Ghaziabad,Uttar Pradesh
Summary
Industrious Senior Consultant with excellent critical thinking and team-building talents. Familiar with the policies and procedures of product development and operations. Competent in staff management, data modeling, and proposal development.
Overview
2
2
Languages
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Senior Consultant
Acidaes Solution Pvt Ltd
Noida, Uttar Pradesh
02.2017 - Current
- Determined areas for improvement and implemented processes to alleviate problems.
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Monitored technology use and program functionality, updating programs and making changes to enhance output.
- Handling client interaction for requirement gathering and finalization of functional specifications; responsible for analyzing the needs of the business and its customers and coming up with IT solutions to business problems.
- Proactive communication and collaboration with external/internal customers to analyze information needs and functional requirements to deliver artifacts as needed.
- Design current state business process and to be business process. Ensuring new system meets the needs of user.
- Developing user manuals, functional specifications and system design specifications for client engagements.
- Investigating & understanding key business issues and providing clear, concise and timely analysis & recommendations.
- Working in close relation with Software Developers for discussing issues related to functionality and for the suggestions/plans to improve the quality of the product. Also, providing assistance through use case based models, flow diagrams and flow charts.
Business Analyst
ANR Software Pvt. Ltd.
Noida, Uttar Pradesh
05.2015 - 02.2017
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Interact with clients to ascertain requirements and expectations for the proposed solution.
- Provide and support implementation of various business solutions by identifying business needs and carry out necessary practices and processes.
- Elicit and document business and system requirements such as SRS, process flow document, user cases, user stories, flow chart, wireframes.
- Act as a synchronous bridge between the client, tech team and the management to understand the business requirements and suggest the team orientation accordingly.
- Have the client requirements and accordingly designed a process flow in such a manner that the work is executed in a synchronous way
Technical Support Executive
Infinite Computer Solutions
Bangalore, Karnataka
02.2014 - 11.2014
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Handling calls from customers or clients and provide them with a solution to their queries.
Education
B.E - CSE
Vindhya Institute of Technology & Science Satna
Satna 07.2008 - 07.2012
Skills
Requirement Gathering and Elicitation
Wireframe and Prototyping – MS Visio, Moqups, Balsamiq, Bizagi ModelerProject Management – MS Project, JIRA, KanbanStrong verbal and written communication skillsRequirement Documentation
Business Analysis and Consulting
Liaison and Coordination
Client Relations & Stakeholder Management
Change Management
JIRA, Kanban
SQL
Timeline
Senior Consultant
Acidaes Solution Pvt Ltd
02.2017 - Current
Business Analyst
ANR Software Pvt. Ltd.
05.2015 - 02.2017
Technical Support Executive
Infinite Computer Solutions
02.2014 - 11.2014
B.E - CSE
Vindhya Institute of Technology & Science Satna
07.2008 - 07.2012