Summary
Overview
Work History
Education
Skills
Software
Timeline
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Jyoti Jha

Senior Operations and Project Manager
Indore

Summary

Dynamic Senior Manager with a proven track record at Skills Mantra Edutech Consulting, excelling in operational efficiency and team leadership. Achieved operational excellence by streamlining processes, enhancing client satisfaction, and mentoring staff. Skilled in strategic project planning and analytical problem-solving, driving significant improvements in performance and fostering a collaborative work environment.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Senior Manager

Skills Mantra Edutech Consulting India Pvt Ltd
10.2024 - Current
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Provided strong leadership to enhance team productivity and morale.
  • Consistently met or exceeded annual performance targets set by senior leadership.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Mentored junior staff members for skill development and career progression within the organization.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Achieved operational excellence by streamlining processes and implementing best practices.
  • Enhanced company reputation by driving successful initiatives that addressed client pain points effectively.
  • Evaluated hiring, firing, and promotions requests.


Operations Manager

Skills Mantra Edutech Consulting India Pvt Ltd
09.2023 - 10.2024
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize client satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reduced operational risks while organizing data to forecast performance trends.

Operations Executive

Skills Mantra Edutech Consulting India Pvt. Ltd.
03.2021 - 08.2023
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Collaborated with executive leadership on key initiatives, providing valuable insights from an operational perspective.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
  • Leveraged meeting minutes to measure progress and accountability.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Education

Master of Arts - Sociology

Ignou
New Delhi, India
04.2001 -

Bachelor of Commerce - Banking And Finance

Devi Ahilya Bai Vishwa Vidyala
Indore
04.2001 -

Skills

Organizational strategy development

Software

Power BI

Advance Excel

Powerpoint Presentation

Timeline

Senior Manager

Skills Mantra Edutech Consulting India Pvt Ltd
10.2024 - Current

Operations Manager

Skills Mantra Edutech Consulting India Pvt Ltd
09.2023 - 10.2024

Operations Executive

Skills Mantra Edutech Consulting India Pvt. Ltd.
03.2021 - 08.2023

Master of Arts - Sociology

Ignou
04.2001 -

Bachelor of Commerce - Banking And Finance

Devi Ahilya Bai Vishwa Vidyala
04.2001 -

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Jyoti JhaSenior Operations and Project Manager