Forward-thinking Senior Manager adept at managing teams of 75+ employees with 4 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Senior Manager
Absax Technologies Pvt Ltd
10.2022 - Current
Established and maintained strong client relationships resulting in increased customer satisfaction.
Developed and implemented strategies to improve organizational effectiveness and efficiency.
Recruited, trained, and mentored staff of more than 70+ professionals, fostering an environment of development and collaboration.
Analyzed trends and insights to identify new opportunities for growth and improvement.
Spearheaded initiatives to streamline processes and improve operational efficiencies.
Marketing Officer
Birfa IT Services Pvt. Ltd.
02.2020 - 09.2022
Developed and implemented successful campaigns across multiple channels to increase customer engagement.
Developed and executed a successful influencer marketing initiative, resulting in increased brand awareness and sales.
Coordinated with external marketing agencies to develop effective strategies and 5+ successful campaigns.
Collaborated with creative teams to develop and design innovative campaigns.
Analyzed and reported on the performance of marketing campaigns.
Website Administrator
Birfa International Pvt. Ltd
01.2020 - 01.2022
Established a new website infrastructure to support the launch of multiple new websites.
Successfully developed, tested and implemented a new web analytics platform to measure online performance.
Managed the day-to-day maintenance of website content, including design and coding of webpages.
Troubleshooted and resolved website hosting and domain issues.
Developed and executed website optimization and SEO strategies to improve website visibility.
Technical Support Engineer
NTT Data
05.2016 - 01.2018
Provided technical support for customers with complex hardware, software and network issues, thereafter achieving a 95% customer satisfaction rating.
Utilized troubleshooting techniques to identify and resolve customer problems.
Created and maintained technical documentation and diagrams reducing onboarding time for new hires.
Led customer training sessions on the use of software applications.
Analyzed and resolved technical problems with client networks and systems.
Senior Application Specialist-GCMS/MS (QQQ) at SHIMADZU ANALYTICAL INDIA PVT.LTDSenior Application Specialist-GCMS/MS (QQQ) at SHIMADZU ANALYTICAL INDIA PVT.LTD