Piyush Agnihotry
Manager
New Delhi
Summary
Forward-thinking Senior Manager adept at managing teams of 75+ employees with 4 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Senior Manager
Absax Technologies Pvt Ltd
10.2022 - Current
- Established and maintained strong client relationships resulting in increased customer satisfaction.
- Developed and implemented strategies to improve organizational effectiveness and efficiency.
- Recruited, trained, and mentored staff of more than 70+ professionals, fostering an environment of development and collaboration.
- Analyzed trends and insights to identify new opportunities for growth and improvement.
- Spearheaded initiatives to streamline processes and improve operational efficiencies.
Marketing Officer
Birfa IT Services Pvt. Ltd.
02.2020 - 09.2022
- Developed and implemented successful campaigns across multiple channels to increase customer engagement.
- Developed and executed a successful influencer marketing initiative, resulting in increased brand awareness and sales.
- Coordinated with external marketing agencies to develop effective strategies and 5+ successful campaigns.
- Collaborated with creative teams to develop and design innovative campaigns.
- Analyzed and reported on the performance of marketing campaigns.
Website Administrator
Birfa International Pvt. Ltd
01.2020 - 01.2022
- Established a new website infrastructure to support the launch of multiple new websites.
- Successfully developed, tested and implemented a new web analytics platform to measure online performance.
- Managed the day-to-day maintenance of website content, including design and coding of webpages.
- Troubleshooted and resolved website hosting and domain issues.
- Developed and executed website optimization and SEO strategies to improve website visibility.
Technical Support Engineer
NTT Data
05.2016 - 01.2018
- Provided technical support for customers with complex hardware, software and network issues, thereafter achieving a 95% customer satisfaction rating.
- Utilized troubleshooting techniques to identify and resolve customer problems.
- Created and maintained technical documentation and diagrams reducing onboarding time for new hires.
- Led customer training sessions on the use of software applications.
- Analyzed and resolved technical problems with client networks and systems.
Education
MBA - System
IMT CDL
05.2011 - 08.2013
B.Tech - IT
BVCOE
05.2007 - 07.2011
Higher Secondary - undefined
VVDAV Public School
03.2005 - 04.2006
Secondary Examination - undefined
VVDAV Public School
03.2003 - 03.2004
Skills
Organizational strategy development
Operational efficiency management
Employee talent development
Strategic resource management
Comprehensive planning for operations
Personal Information
- Date of Birth: 05/26/88
- Gender: M
- Nationality: Indian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Senior Manager
Absax Technologies Pvt Ltd
10.2022 - Current
Marketing Officer
Birfa IT Services Pvt. Ltd.
02.2020 - 09.2022
Website Administrator
Birfa International Pvt. Ltd
01.2020 - 01.2022
Technical Support Engineer
NTT Data
05.2016 - 01.2018
MBA - System
IMT CDL
05.2011 - 08.2013
B.Tech - IT
BVCOE
05.2007 - 07.2011
Higher Secondary - undefined
VVDAV Public School
03.2005 - 04.2006
Secondary Examination - undefined
VVDAV Public School
03.2003 - 03.2004