JYOTI JITENDRA UPADHYAY
NAGPUR
Summary
Dedicated and adaptable professional seeking to re-enter the workforce after a career break, bringing strong organizational skills, a commitment to excellence, and a willingness to learn. Eager to contribute to a dynamic team environment across diverse industries, while leveraging past experience and a renewed enthusiasm for professional growth.
Overview
3
3
years of professional experience
Work History
Senior Officer
ICICI BANK LTD
04.2014 - 03.2017
- Handled customer service operations including account opening, loan queries, and transaction support.
- Managed cross-selling of banking products like savings accounts, credit cards, insurance, and fixed deposits.
- Built and maintained strong customer relationships to improve retention and satisfaction.
- Assisted in achieving branch sales targets through lead generation and client follow-ups.
- Provided support in complaint resolution ensuring quick turnaround time.
Education
10th -
ST. URSULA HIGH SCHOOL
01.2007
BCA - undefined
SFS COLLEGE
01.2013
12th - undefined
ST. URSULA HIGH SCHOOL
01.2009
Skills
- Customer Relationship Management
- Communication Skills
- Problem Solving
- Team Collaboration
- Time Management
- Adaptability
- MS Office (Word, Excel, PowerPoint)
- Data Entry and Documentation
- Sales and Lead Generation
- Conflict Resolution
Hobbies and Interests
READING BOOKS, PLAYING CHESS
Disclaimer
I hereby declare that the above given information is true to the best of my knowledge and belief.
Timeline
Senior Officer
ICICI BANK LTD
04.2014 - 03.2017
BCA - undefined
SFS COLLEGE
12th - undefined
ST. URSULA HIGH SCHOOL
10th -
ST. URSULA HIGH SCHOOL