MERCY BEAULA ANGEL A
Chennai
Summary
I am excited to begin new challenges with a successful organization. I am bringing a strong work ethic and excellent organizational skill especially in the field of export, and monitoring of operation and to grasp power to enhance my professional skill set in accordance with organizational objectives.
Overview
6
6
years of professional experience
Work History
Senior Officer
Abhi Impact Logistics Solutions Pvt. Ltd.
10.2024 - 01.2026
- Handled customer queries through email and chat regarding freight rates, amendments, cargo release, production updates, and change of destination.
- Analyzed customer issues and provided timely and effective resolutions to ensure smooth logistics operations and high customer satisfaction.
- Coordinated closely with internal teams including operations, documentation, and accounts to resolve service-related concerns efficiently.
- Followed up on pending customer requests and ensured closure within defined turnaround time (TAT).
- Maintained accurate records of customer interactions, updates, and resolutions in internal systems.
- Managed and prioritized multiple customer requests simultaneously while maintaining service quality standards.
- Escalated critical issues to the appropriate departments and ensured proper tracking until final resolution.
Senior Officer
CMA CGM Global Business Services (India) Pvt Ltd
12.2021 - 10.2024
- Oversaw documentation for customer orders with a focus on accuracy and timely processing.
- Specialized in the COD process for exports, managing container tracking, linking, splitting, and merging to meet customer needs and enhance shipping efficiency.
- Executed amendments per customer specifications, ensuring regulatory compliance and smooth logistics adjustments.
- Verified shipment ratings, coordinated final releases, and ensured billing accuracy for customer approval.
- Conducted internal audits on documentation processes and provided actionable feedback to associates.
- Managed agency-related and documentation queries, ensuring effective communication and issue resolution.
Processor
SOURCEHOV India Pvt Ltd
12.2019 - 12.2021
- Over 2 years of experience as a Claims Processing Executive specializing in U.S. health insurance claims, including adjudication and auditing.
- Skilled in claim adjudication, authorization verification, and duplicate checking.
- Proficient in editing and querying within medical billing systems.
- Strong understanding of the medical health insurance business, with in-depth knowledge of federal laws, state mandates, and policy riders.
Education
BE - ECE
Sivaji College of Engineering and Technology
Kanyakumari01.2017
Skills
- Outlook
- Customer relationship management
- Customer service
- Problem solving
- MS Excel
- Word
- PowerPoint
Awards
Spot Award (Samurai Award and Gem Award), Appreciation mail from the Client
Accomplishments
• Spot Award (Samurai Award and Gem Award)
Languages
English
Advanced (C1)
C1
Tamil
Native
Native
Timeline
Senior Officer
Abhi Impact Logistics Solutions Pvt. Ltd.
10.2024 - 01.2026
Senior Officer
CMA CGM Global Business Services (India) Pvt Ltd
12.2021 - 10.2024
Processor
SOURCEHOV India Pvt Ltd
12.2019 - 12.2021
BE - ECE
Sivaji College of Engineering and Technology