Jyoti Rajaram Gholap
Pune
Summary
Knowledgeable customer service team member with skills in administrative support, time management, and problem-solving. Proficient in proper compliance standards and business best practices.
Overview
4
4
years of professional experience
Work History
Senior Technology Support Executive
Infosys BPO Ltd.
Pune
01.2022 - Current
- Manage O365 accounts for internal users, including creation, deletion, accesses, and password resets.
- Work with a project manager on a portfolio of projects and lead administrative tasks such as reporting, onboarding, and monitoring the knowledge transfer.
- Knowledge on IS Applications
- Working on Alcon and Confirmation Tools.
- Provide support to end users via chat, email, and calls.
- Resolve complex customer issues in a timely and professional manner.
- Collaborate with internal teams to resolve customer complaints.
- Ensures that all the employees have got their access on time
- Communicate with client using phone/email/ chat and ensure issue resolution
Senior Process Executive
Infosys BPO Ltd.
Pune
03.2020 - 12.2021
- Perform Four types of loans followed by SOP
- Working in CDL Sending Float to Lock and CDL preparing and sending initial disclosure
- Providing process training to the new joiners
- Understanding, articulates and implements best practices related to loan processing
- Doing Audit in FTL process
Education
Graduation - Chemistry
B.D.Kale Clg
Ghodegaon01.2018
HSC -
Janta Vidya Mandir
Ghodegaon01.2015
Secondary Education -
Nutan Marathi Madhyamik Vidyalaya
Ghodegaon01.2013
Skills
- Communication: Clear, concise and professional communication
- Customer Service: Patient, empathetic, and customer focused
- Time Management: Prioritize tasks, Manage Multiple requests
- Teamwork: Collaborate with technical team, stakeholders
- MS Excel reporting
- Networking : Wi-Fi, LAN, WAN
- Help Desk Software : ServiceNow
Accomplishments
- Received Spot Award in 2021 & 2024 for the best performance.
Hobbies and Interests
- Listening to Music
- Travelling
Languages
- English
- Hindi
- Marathi
Personal Information
Date of Birth: 04/17/97
Confirmation
I confirm that the information provided by me is true to the best of my knowledge and belief.
Timeline
Senior Technology Support Executive
Infosys BPO Ltd.
01.2022 - Current
Senior Process Executive
Infosys BPO Ltd.
03.2020 - 12.2021
Graduation - Chemistry
B.D.Kale Clg
HSC -
Janta Vidya Mandir
Secondary Education -
Nutan Marathi Madhyamik Vidyalaya
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