Open To Work
JYOTI YADAV
Summary
Results-driven professional with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments, strong communication and problem-solving abilities enhance operational efficiency. Eager to leverage this diverse skill set to drive value in dynamic, people-first organizations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Repairs and Replacement Associate
Wipro Limited
02.2025 - Current
- Handling requests for repairs and replacements by verifying details as per company policies.
- Coordinated with the service centres, logistic team and stores for timely resolution.
- Maintain detailed records and provide regular updates to customers to ensure accuracy.
Product Compliance Associate
Amazon Development Centre
10.2022 - 08.2024
- Analyzed product listings to ensure alignment with company and regulatory standards.
- Supported cross-functional teams by providing insights on product policy updates.
- Gained in-depth knowledge of compliance guidelines, product categories, and workflows.
Customer Support Associate
Concentrix
09.2021 - 09.2022
- Handled escalation calls with a solutions-focused approach.
- Improved customer satisfaction by 20% via a feedback-based compliance initiative.
- Mentored new hires on communication and customer handling.
Customer Service Representative
E-Clerx Service Limited
06.2020 - 09.2021
- Delivered a 95% first-contact resolution rate across chat/email support.
- Reduced handling time by 20% through SOP refinements.
- Boosted customer satisfaction scores by 15% in a year being in pilot batch.
Education
Bachelor of Commerce - Accounts
Kolhan University
Jamshedpur, Jharkhand, India05-2016
Skills
- Technical Skills: MS Excel, MS Word, MS Outlook and Basic AI Tools
- Soft Skills: Adaptability, Active Listening, Teamwork, and Time Management
Certification
- Tally ERP - Micro Tech Computer Academy
- MS Office - Micro Tech Computer Academy
- Diploma in Human Resource Management - Udemy
LANGUAGE KNOWN
Hindi (Expert)
English (Expert)
German (Beginner)
Timeline
Repairs and Replacement Associate
Wipro Limited
02.2025 - Current
Product Compliance Associate
Amazon Development Centre
10.2022 - 08.2024
Customer Support Associate
Concentrix
09.2021 - 09.2022
Customer Service Representative
E-Clerx Service Limited
06.2020 - 09.2021
Bachelor of Commerce - Accounts
Kolhan University