Summary
Overview
Work History
Education
Skills
Certification
LANGUAGE KNOWN
Timeline
Generic
Open To Work

JYOTI YADAV

Summary

Results-driven professional with background in supporting operational workflows and enhancing team productivity. Proven track record in streamlining processes and fostering productive collaboration. Committed to delivering high-quality results and adapting to dynamic environments, strong communication and problem-solving abilities enhance operational efficiency. Eager to leverage this diverse skill set to drive value in dynamic, people-first organizations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Repairs and Replacement Associate

Wipro Limited
02.2025 - Current
  • Handling requests for repairs and replacements by verifying details as per company policies.
  • Coordinated with the service centres, logistic team and stores for timely resolution.
  • Maintain detailed records and provide regular updates to customers to ensure accuracy.

Product Compliance Associate

Amazon Development Centre
10.2022 - 08.2024
  • Analyzed product listings to ensure alignment with company and regulatory standards.
  • Supported cross-functional teams by providing insights on product policy updates.
  • Gained in-depth knowledge of compliance guidelines, product categories, and workflows.

Customer Support Associate

Concentrix
09.2021 - 09.2022
  • Handled escalation calls with a solutions-focused approach.
  • Improved customer satisfaction by 20% via a feedback-based compliance initiative.
  • Mentored new hires on communication and customer handling.

Customer Service Representative

E-Clerx Service Limited
06.2020 - 09.2021
  • Delivered a 95% first-contact resolution rate across chat/email support.
  • Reduced handling time by 20% through SOP refinements.
  • Boosted customer satisfaction scores by 15% in a year being in pilot batch.

Education

Bachelor of Commerce - Accounts

Kolhan University
Jamshedpur, Jharkhand, India
05-2016

Skills

  • Technical Skills: MS Excel, MS Word, MS Outlook and Basic AI Tools
  • Soft Skills: Adaptability, Active Listening, Teamwork, and Time Management

Certification

  • Tally ERP - Micro Tech Computer Academy
  • MS Office - Micro Tech Computer Academy
  • Diploma in Human Resource Management - Udemy

LANGUAGE KNOWN

Hindi (Expert)
English (Expert)
German (Beginner)

Timeline

Repairs and Replacement Associate

Wipro Limited
02.2025 - Current

Product Compliance Associate

Amazon Development Centre
10.2022 - 08.2024

Customer Support Associate

Concentrix
09.2021 - 09.2022

Customer Service Representative

E-Clerx Service Limited
06.2020 - 09.2021

Bachelor of Commerce - Accounts

Kolhan University
JYOTI YADAV