Jyotiranjan Ray
Bengaluru
Summary
I have overall 8.5+ years of experience where as 9 months RCM Assistant manager with proven revenue growth. Expert in optimizing revenue processes. Excellence in leading teams and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RCM Assistant Manager
Waterlabs AI Technologies Pvt. Ltd.
08.2025 - Current
- I lead two different AR processes with a strength of 70 employees at bengaluru facility. Supervise and manage RCM teams (billing, coding, AR follow-ups, payment posting).
- Set performance goals and monitor KPIs (TAT, denial rates, collection ratios).
- Team Management & Leadership.
- Conduct training, mentoring, and performance evaluations.
- Handle escalations and ensure smooth workflow across teams.
- Client & Stakeholder Management.
- Compliance & HIPPA.
- CMS and ICD 10
- Coordination with Other Departments
- Reporting & Analytics.
- Employee Appraisals.
- Attrition management and much more.
RCM Team Lead
Waterlabs AI Technologies Pvt. Ltd.
09.2023 - 07.2025
- Manage day-to-day activities of the assigned RCM team (billing, AR, coding, or payment posting).
- Allocate work and ensure tasks are completed within turnaround time (TAT).
- Monitor attendance, productivity, and quality of team members.
- Client & Internal Communication.
- Reporting & Documentation
- Performance Monitoring.
- Training & Mentoring.
Quality Control Analyst
Omega Healthcare Management Services Private Limited
11.2020 - 08.2023
- Quality Audits & Reviews.
- Error Identification & Root Cause Analysis (RCA)
- Feedback & Coaching
- TNI Training
- Quality Metrics & Reporting
- Calibration & Standardization
- Risk Identification & Escalation
- Collaboration with Operations
Education
MBA - Finance & Marketing
Biju Patnaik University of Technology (BPUT)
Odisha, India08-2016
Bachelor of Computer Applications - IT
Sambalpur University
Odisha, India05-2014
Skills
- Revenue Cycle Management
- Denial Management Expertise
- Claims Processing
- Financial Analysis
- Leadership
- Process Optimization
- Billing Systems
- Compliance Management
Accomplishments
- Automation planning on reporting, Agentic BOT developments as per the process requirement.
- AI enabled automation data extraction.
- Improved overall collection rate by 10–25% by optimizing AR follow-up strategies and reducing aging backlog.
- Reduced denial rate by 20%+ through root cause analysis (RCA) and implementation of corrective action plans.
- Successfully managed a team of 30–60+ FTEs, consistently achieving 95%+ productivity and 97% quality targets.
- Decreased Days in AR from 90+ to below 45 days, improving cash flow and revenue cycle efficiency.
- Led process improvement initiatives that resulted in 30% reduction in claim rejections.
Certification
- Six Sigma White belt Certified.
Additional Information
I enjoy exploring destinations that have caves, waterfalls and temples.
I’m passionate about watching web series in OTTs. And sometimes love watching old Bollywood movies.
Languages
Hindi
Advanced (C1)
English
Advanced (C1)
Odia
Bilingual or Proficient (C2)
Kannada
Beginner (A1)
Timeline
RCM Assistant Manager
Waterlabs AI Technologies Pvt. Ltd.
08.2025 - Current
RCM Team Lead
Waterlabs AI Technologies Pvt. Ltd.
09.2023 - 07.2025
Quality Control Analyst
Omega Healthcare Management Services Private Limited
11.2020 - 08.2023
MBA - Finance & Marketing
Biju Patnaik University of Technology (BPUT)
Bachelor of Computer Applications - IT
Sambalpur University
PMS/ Client Software
EPIC
Modmed - EMA
eCW
All Script
CareCloud
Nextech
EBC
Clearing house & Provider portals - TriZetto, Waystar, Sales force, Availity, Palmetto GBA, Novita's, NGS, Noridian, UHC portal & much more.
Industry Internal tools - Aspire, TRCM [Transform RCM]
Reward & Recognition
- Awarded Best Team Leader by Waterlabs AI for outstanding performance and leadership.
- Acknowledged by clients for successfully resolving and clearing long-pending aged accounts, improving AR efficiency.
- Recognized by the onshore team for successfully overturning claim denials through accurate and timely dispute resolution.
Music, Cricket & Yoga
I listen to all type of songs as Pop, Rock, Bollywood and Devotional Songs.
I enjoy both playing and watching cricket.
I do yoga often and some of them are Hatha Yoga, Vinyasa Yoga & Kundalini Yoga.