Jyotsana Trivedi
Bangalore
Summary
Certified Scrum Master (CSM) with 9 years of success in Agile delivery, team facilitation, and cross-functional collaboration across the Insurance, Healthcare, and EdTech domains. Expertise in Agile transformation, sprint planning, backlog refinement, and delivering business value using tools like Jira, Power BI, and SQL Server. Certified Scrum Master with background in managing cross-functional teams to deliver complex projects within set timelines. Demonstrated skill in facilitating daily scrums, sprint planning, and backlog grooming while collaborating with product owners to align team efforts towards business goals. Committed to improving team efficiency, enhancing communication, and promoting a culture of continuous improvement. Successfully steered previous organizations towards agile methodologies by fostering an environment of transparency and trust.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Scrum Master / Agile Program Lead
Telerad Foundation
03.2024 - Current
- Tools: Jira, SQL Server, Power BI, and MS Office.
- Spearheaded Agile transformation, increasing sprint velocity by 20%.
- Facilitated all Scrum ceremonies, including stand-ups, planning, retrospectives, and reviews.
- Aligned product vision with sprint goals by closely collaborating with Product Owners and stakeholders.
- Proactively removed blockers, ensuring smooth sprint execution, and enhanced team productivity.
- Key Achievement: Delivered a critical insurance platform release 2 weeks ahead of schedule, increasing client satisfaction by 30%, and strengthening long-term engagement.
Project Scrum Master
MetLife GOSC (Client: MetLife US, Onshore)
12.2018 - 02.2024
- Tools: Jira, SQL Server, Power BI
- Managed Agile delivery for distributed onshore-offshore teams, delivering enterprise-grade insurance solutions.
- Conducted backlog refinement, release planning, and Agile coaching.
- Created interactive dashboards in Power BI to aid leadership reporting and analytics.
- Mentored junior team members in Agile best practices and client communication.
- Key Achievement: Consistently awarded 'Outstanding Performer' (2019-2023) for improving sprint predictability by 25% across multiple global Agile teams.
Business Analyst Supervisor
Educomp Solutions Ltd.
08.2016 - 11.2018
- Tools: MS Excel, MS Word.
- Gathered and documented business requirements for EdTech initiatives across schools.
- Collaborated with product and engineering teams to deliver digital classroom solutions.
- Conducted end-user training, and coached junior analysts on documentation and stakeholder alignment.
Education
Post Graduate Diploma - Computer Science
Lucknow Polytechnic
LucknowMaster of Arts - Economics
Lucknow University
Bachelor of Arts - Economics
Lucknow University
Skills
- Agile project delivery and facilitation
- Scrum ceremonies and agile coaching
- Sprint planning and execution
- Product backlog management
- Jira Power BI SQL Server ServiceNow MS Project
- Stakeholder and cross-functional team management
- Agile metrics, velocity tracking, and burndown charts
- Agile methodology
- Scrum framework
Certification
- Certified Scrum Master (CSM) - Scrum Alliance - ID:001760778
- Certified SAFe Scrum Master 6.0 - ID: 6239-8984-1932
- Certified SAFe 6 Practitioner - ID: 4835-6669-1256
- LOMA 281 - Meeting Customer Needs with Insurance and Annuities
Timeline
Scrum Master / Agile Program Lead
Telerad Foundation
03.2024 - Current
Project Scrum Master
MetLife GOSC (Client: MetLife US, Onshore)
12.2018 - 02.2024
Business Analyst Supervisor
Educomp Solutions Ltd.
08.2016 - 11.2018
Post Graduate Diploma - Computer Science
Lucknow Polytechnic
Master of Arts - Economics
Lucknow University
Bachelor of Arts - Economics
Lucknow University
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