Summary
Overview
Work History
Education
Skills
Timeline
Generic

K. ARUN

Bangalore

Summary

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23 Years of Successful leadership in startup and territory expansion situation, consistently achieved top ranked performance in every position by bringing revenues and profits to new heights, Expert in consultative selling to C level executives and translating solution into compelling investment opportunities, Strong account management and Training skills, practiced in transforming Vendor/Customer relations to that of a valued Business Partner. Excellent Interpersonal Skills, Strong ability to build and sustain effective customer and partner relationships. Payment Business Handling Karnataka state and will be responsible for all Payment business through direct team of AH /SM/CSA / Branch channel & other internal channels of bank and through external channel partners. Handle team of Area Heads /Sales manager’s/ SO and should have great expertise in Channel Sales (Open market as well as in-house) & managing Branch relationship to conduct daily Lead flow and drive sales productivity for credit card sourcing. Build a strong distribution network for credit cards for achieving greater market reach and penetration. Responsible for Business volume from existing portfolio, new acquisitions. Role involves managing a team of RM's under him as it involves techno commercial selling to corporate/ government entities and interacting with the senior management and Key decision makers. Will be supported by a central technical team for all integration related queries. This role involves both Business development and Account relationship management at a senior management level. Years of experience in AML compliance, periodic review, documentation, and retail banking. Expertise in working for a diverse range of operations in the Financial Crime Surveillance Unit Management field entailing variety of AML Compliance functions Due Diligence, Client list Screening & Compliance, KYC/CDD operations, Risk Assessment and Core Banking Operations. Subject Matter Expert for client/name list screening. A skilled communicator with exceptional presentation skills & abilities in understanding new processes quickly & transferring knowledge to new processors. Experience in analyzing GAP and arriving at the Business and Functional Requirements. Prepared Business Functional Specification for the required change. Enriched experience in Banking Operations, Business Development, Client Servicing & Team management, HNI customers. Ability in managing the entire banking operations, encompassing routine banking operations& client servicing. Adept in all operations in compliance to the rules & regulation laid by various governing bodies. Exceptional skills in communication, presentations & mentoring. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Zonal Head

HDFC BANK LTD
BANGALORE
02.2023 - Current
  • Credit Cards | Payment Business, Principle Accountabilities
  • Direct/Internal/External Channel
  • Work on internal and external databases
  • Formulate business plan and performance management structure for channel partners, including development and execution of joint sales plan
  • To touch base with CAT-A & CAT-B Types of corporates to ensure daily sales activities
  • Chart out the Product, Channel mix to achieve business volumes with controlled cost of acquisition
  • Ensure Policy/process and compliance adherence and documentation
  • Ensure highest levels of team camaraderie and motivate, train & mentor sales team for delivery of expected performance
  • Ensure the Operational aspect of on-boarding is completed and within TAT for the zone
  • Liaise with risk, policy and Ops for the portfolio health and interventions
  • Achieving primary and secondary sales targets for the assigned Zone / Region
  • Forecasting sales in the given region on a monthly, quarterly basis
  • Assigning sales targets to Area Head’s / SM’s and SO’s and monitoring them
  • Effective execution of Go to Market strategy
  • Managing the sales team by communicating clear job expectations, mentoring, monitoring & evaluating performance
  • Planning & tracking new product launches and sales promotion activities
  • Conducting product and market wise analysis and executing an action plan to improve sales
  • Maintaining effective control of expenses in line with zonal budget objective
  • Responsible for managing, training & mentoring area sales managers, sales officers and field staff on the execution of sales strategies
  • Responsible for expansion of distribution network and monitoring retailing & merchandising
  • Sales & Business Development:
  • Drive sales volume assigned for the zone
  • Drive digital presence of payment solutions including Payzapp through Alliances with large corporate/merchants
  • Develop customized AR/AP solutions for SMEs & large Corporations in coordination with Product team
  • Co-ordinating with cross functional dept (WBG) to generate awareness, demand and leads for sales and periodic update to business units on developments
  • Work very closely with Product team on Digitalization to tap the potential and build portfolio on Digital products like UPI, Bharat Scan, Payzapp for business etc
  • Drive sales team to implement digital Payment Solutions like- UPI, Bharat Scan, Payzapp for business etc
  • Drive sales team productivity & KRA achievements
  • Corporate Senior level employees/ Operations/AFU/Legal and Compliance.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Branch Manager

HDFC BANK LTD
BANGALORE
02.2016 - Current
  • Managing Branch Operations and Sales with the following broad objectives: KYC/AML
  • Banned list compliance in document verification
  • Filing of all statutory reporting to all regulators be done within the timeframe for the Branch
  • Opening accounts as well as processing all customer instructions - as per agreed TATs
  • Productivity to achieve benchmark numbers/People management / R & R
  • Business support & customer service./Overall controllership & process adherence
  • Unit Handling all audit / compliance issues of Branch
  • Overall responsibility for ensuring KYC compliance in document verification & ensuring that errors are within tolerance limits and ensure that all suspect cases identified
  • Overall responsible for processing of all customer instructions error free for all Units
  • Resolution of all customer complaints within TAT and doing RCA for non-recurrence
  • Directly handling all senior mgt customer and MD complaints and closing them out within the agreed TAT
  • Ensuring process adherence by reviewing processes periodically and looking out of opportunities where processes can be automated for all Units in Branch
  • Ensuring that individual & team productivity are maintained/ achieved as per set benchmarks for all units in Branch
  • Ensuring complete controllership in the unit by means of adherence to all laid down policies & guidelines, for zero exposure/potential exposure to the bank - dip check to be done for all processes at regular intervals
  • Vendor management - review performance of the vendor and ensure that the vendor meets the required quality standards of the Bank and delivers within the TATs
  • Ensuing that the customer deliverables i.e FD advices, account statements (Adhoc/Daily/HNW/, ) are sent in time
  • Does a detail review of the Courier performance and monitor the TATs/ RTOs in case of HNW statements
  • Identifying areas of quality improvement by taking help of QIG as well as maintaining ISO standards.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Manager

INDUSIND BANK LTD
08.2014 - 01.2016
  • Responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives
  • Develops new deposit and loan business, provides a superior level of customer relations, and promotes the sales and service culture through coaching, guidance, and staff motivation; achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships
  • Ability to lead and motivate staff to meet targets
  • A business focused attitude, with a good knowledge of the local economy
  • Ability to deal courteously with customers, with tact and confidentiality
  • Ability to communicate effectively and build long-term working relationships
  • Ability to negotiate, solve problems and make effective decisions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Manager

ICICI BANK LTD
06.2011 - 08.2014
  • Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs
  • Provides leadership, training and supervision, delegates day to day operations to the
  • Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities
  • High levels of integrity and honesty
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Senior Territory Manager

ING LIFE INSURANCE, BANC
08.2009 - 05.2011
  • Manage South Territory Spanning 10 Branches across Chennai, Account management for accounts and aggressively pursue new business opportunity for the region
  • Recognized for developing new territory plan and strategy to focus on Insurance markets
  • Generating business through assigned banks/Banc assurance partner
  • Building Relationships with bank
  • Maximizing own share of business in banks /Motivating sales channels for growth in business generation Executing sales promotional activities.To ensure that given target for the Territory is achieved monthly, quarterly and annual basis
  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Branch sales Manager

KOTAK MAHINDRA BANK
12.2006 - 07.2009
  • Joined this startup Retail Liability Selling local and long-distance services to accounts,
  • Performed heavy prospecting through cold calling, door knocking, networking and promotional activities’ with team
  • Identifying, Interviewing, and Recruiting Assistant Managers and Deputy Managers
  • Achievement of Business Objective at branch level, keeping in sight value, volume, and productivity at a region level through team leaders and team members
  • Deliver/Exceed the quarterly, annual sales Volume .in CASA, GRA, TASC, CSA, GOLD,
  • INSURANCE, MF & Other Products.
  • Managed branch sales, customer service, finances and recordkeeping.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.

Sales Team Manager

BAJAJ ALLIANZ LIFE INSURANCE
10.2004 - 11.2006
  • Identifying, Screening, Interviewing, Recruiting Insurance Consultants
  • Arranging and co-coordinating the Training Program for the IC’s
  • Handling team of 20 to 25 Advisors
  • Fixing Targets and monitoring their performance
  • Developing Advisors internal skills for better business, imparting the product knowledge to the Advisors
  • Tracking their progress, Sales Closure, Handling client’s queries related with the Products.

Business Development Manager

S.M GROUP COMPANIES
04.2000 - 09.2004
  • Starting as sales Executive, earned progressive position based on selling sales records
  • Hired and trained staff of 15 sales and support services representatives and assumed P& L responsibility
  • Handling team of 15 Sales Executives
  • Monitoring their activities, is imparting the product knowledge to the Team,
  • Leading and motivating the team to achieve their required target
  • Tracking their progress, Sales Closure, Handling customer’s queries related with their
  • Accounts, Products and personal loans.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.

Education

Aircraft Maintenance Engineering

Nehru College of Aeronautics And Applied Sciences

Skills

  • Ul>
  • Merchandising operations
  • P>Marketing strategy
  • P>Developing brand messaging
  • P>Distribution center management
  • P>Strategic selling
  • P>Training and Development
  • P>Process and procedure development
  • P>Teambuilding
  • P>Flexible and Adaptable
  • P>Decision-Making
  • P>Multitasking Abilities
  • P>Analytical and Critical Thinking
  • P>Planning and Coordination
  • Financial Analysis
  • Staff Management
  • Sales Expertise
  • Goals and Performance
  • Cash Handling
  • Bank Security Expertise
  • Revenue Generation
  • Information Security
  • Staff Recruitment
  • Excellent Time Management Skills

Timeline

Zonal Head

HDFC BANK LTD
02.2023 - Current

Branch Manager

HDFC BANK LTD
02.2016 - Current

Branch Manager

INDUSIND BANK LTD
08.2014 - 01.2016

Branch Manager

ICICI BANK LTD
06.2011 - 08.2014

Senior Territory Manager

ING LIFE INSURANCE, BANC
08.2009 - 05.2011

Branch sales Manager

KOTAK MAHINDRA BANK
12.2006 - 07.2009

Sales Team Manager

BAJAJ ALLIANZ LIFE INSURANCE
10.2004 - 11.2006

Business Development Manager

S.M GROUP COMPANIES
04.2000 - 09.2004

Aircraft Maintenance Engineering

Nehru College of Aeronautics And Applied Sciences
K. ARUN