K. KARTHICK
Chennai
Summary
- Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- As a seasoned Motor Insurance Surveyor and Loss Assessor, have a proven track record in assessing vehicle damages and determining insurance claims.
Overview
11
11
years of professional experience
Work History
Senior Associate
Go Digit
Chennai
06.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided HR administrative assistance to management team.
- Monitored office services mailbox for business support needs and requests.
Customer Care Manager
ICICI Lombard
Chennai
01.2022 - 06.2024
- Documented all interactions between customers and personnel in order to track progress.
- Coordinated with the marketing team to develop campaigns that increased brand awareness amongst customers.
- Analyzed data from surveys to identify areas of improvement in customer service delivery.
- Conducted regular performance reviews of customer service representatives.
- Monitored call volumes and adjusted staffing levels accordingly.
Body Shop Advisor
V3Hyundai
Chennai
01.2020 - 01.2022
- Assisted with windshield, window and light replacements.
- Maintained a clean and organized working environment with proper safety protocols in place.
- Maintained cleanliness and orderliness in the work area.
- Used buffing tools to repair dents on vehicle doors and panels.
Body Shop Advisor
Kun Hyundai
01.2018 - 01.2020
- Assisted with windshield, window and light replacements.
- Used buffing tools to repair dents on vehicle doors and panels.
- Utilized computerized measuring systems for accurate repairs.
- Updated inventory systems accurately to ensure availability of necessary parts.
Body Shop Technician
Marjan motors Private Limited
Chennai
01.2016 - 01.2018
- Cut out damaged sections of metal from vehicles using power cutting tools.
- Tested repaired electrical systems such as wiring harnesses for proper operation after installation of new parts.
- Filled dents with plastic filler or bondo-type materials, sanded surfaces to prepare them for painting.
Technician
Ignite multi brands
01.2014 - 01.2016
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Operated specialized diagnostic tools used to identify system faults.
- Followed safety practices to safeguard against injury and damage to property.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
Education
B.E. - Mechanical Engineering
AVIT(AARUPADAI VEEDU INSTITUTE OF TECH)
01.2022
Bachelor of Science -
Sri balaji collaege
Chennai 01.2014
SSLC -
Govement Matriculation Higher Secondary school
01.2011
Skills
- MS Office
- CAD CAM
- ANSYS
- CATIA
- Good communication skills
- Quick learner
- Positive attitude
- Hard worker
- Good team worker
Languages
- English
- Tamil
Hobbies and Interests
- Traveling
- Playing kabadi
- Listening music
Projects
PNEUMATIC ENGINE JACK
Disclaimer
I hereby declare that all the above information is true to the best of my knowledge.
Workshops Presented
- Technician, Express Hyundai
- Body Shop Technician, Kun Auto Company
- Body Shop Advisor, V3 Automotives
- Body Shop Advisor, ICICI Lombard
Personal Information
- Father's Name: M.kothandan
- Date of Birth: 10/23/93
- Nationality: Indian
- Marital Status: Single
Languages
English
Beginner
A1
Tamil
Elementary
A2
Timeline
Senior Associate
Go Digit
06.2024 - Current
Customer Care Manager
ICICI Lombard
01.2022 - 06.2024
Body Shop Advisor
V3Hyundai
01.2020 - 01.2022
Body Shop Advisor
Kun Hyundai
01.2018 - 01.2020
Body Shop Technician
Marjan motors Private Limited
01.2016 - 01.2018
Technician
Ignite multi brands
01.2014 - 01.2016
B.E. - Mechanical Engineering
AVIT(AARUPADAI VEEDU INSTITUTE OF TECH)
Bachelor of Science -
Sri balaji collaege
SSLC -
Govement Matriculation Higher Secondary school