Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Prabhakaran. P

Chennai,TN

Summary

  • A challenging determined Business graduate with good communication skill and ready to work both independently and as a member of a team, utilizing the skills acquired during my course and experience. Professional Summary:
  • Having experience in Accounting & Related activities (Accounts payable & General ledger)
  • Hands on experience in monitoring day to day transactions & maintaining final accounts in accordance with the various amendments in the Accounting Standards.
  • Coordinating with vendors, bankers etc. for smoother operation.
  • Well experience in ERP application (supply chain management process).
  • Having 6 Years’ experience in ERP Application Support and about 2 Years of Software Testing Experience.
  • Having experience in Customer support and Quality maintenance in software and downstream Supply Chain Management to the FMCG, Consumer Durables and Telecom industries.
  • Sets up and manages support functions covering planning, tracking, reporting quality
  • Good interpersonal skills, customer relation, committed, result oriented hard working with a quest and zeal to learn new technologies.

Overview

2
2
Languages
11
11
years of professional experience

Work History

Senior Associate

Botree Software International Pvt Ltd, Bharti Airtel Limited, Nivea India Pvt Ltd, Bio Veda Action Research Co and Nestle Lanka PLC-Sri Lanka
01.2018 - Current
  • Involvement in solving Environmental problems along with Technical Support People.
  • Involvement in ERP level manual testing.
  • Experienced in Functional Testing, Regression testing.
  • Present the timely status to the stakeholders & management and instil confidence about the work being done.
  • Performed Manual Testing on Distributor Management System of FMCG business Domain.

L3 Coordinator

Botree Software International Pvt Ltd, Nivea India Pvt Ltd & Bio Veda Action Research Co
12.2016 - 01.2018
  • Roles and Responsibilities.
  • Resolving user’s functional queries, requirement gathering and coordination with technical team.
  • Assist and support client’s , sales team person & application support team regarding the application, to keep informed of new changes / defects that have been made to the ERP software.
  • Responsible for managing a team of support associates (L1 & L2) and clarify their doubts regarding L3 issue.
  • Taking ownership and close the issues on Priority basics and avoiding Escalation.
  • Coordinating with technical team to fix any common issue faced in the ERP application.
  • Preparing the daily, weekly, monthly report and send to client.

Botree Software International Pvt Ltd Product Support - ERP, Bharti Airtel Limited, Samsung SDS India Pvt Ltd, Nivea India Pvt Ltd, Bio Veda Action Research Co
12.2011 - 12.2016
  • Distributor Management System” is a micro ERP that can be used by any FMCG stockiest who distributes multi-company products with fully automate the day-to-day business activities of a distributor.
  • Product Description: Core stocky product is the software used for supply chain management i.e.
  • The FMCG Companies can track their product from top level to lower level.
  • By this the company can know how product is moving in market and which area should take more care etc.
  • And the admin on his own can analyse the marketing capabilities.
  • Distributors are used this product for to Make Purchase Order, Purchase Invoices, Billing, Credit / Debit Notes, Delivery Bill, Generating Report (Daily, Weekly, Monthly, Yearly) etc.
  • I am involved in this project to provide support to the Distributors which is helpful to use of this product and handling the runtime error of the product.
  • By this software we can maintain stocks, accounts etc.
  • Roles and Responsibilities:.
  • Understanding functional scope and to Maintain detailed information on products, stocks, suppliers, retailers.
  • Sales and Transaction Activity monitoring of Clients and to track every single movement of inventory from/to supply chain partners Maintain stock in multiple locations across distribution branches.
  • Reflow the data if not download (Purchase, Product, Batch, Tax, MRP, Claim, Scheme Budget Assigning, retailer, etc.) from Console.
  • Taking ownership and close the issues on Priority basics and avoiding Escalation.
  • Server Monitoring and taking necessary server related reports and sharing to team leads.
  • Preparing the reports as per client requirement and sharing on daily basis.
  • Involving in first level support deals with installation of SQL, reinstall and configuring the application due to any system issue /format.

Junior Accountant

EVP Capitol
04.2010 - 11.2011
  • Maintaining Day to day Accounting transaction in ERP Software.
  • Making of sales bills to the party and Checking documents & making entries for Purchase of Raw materials.
  • Performed data entry, computer reports and various other paperwork-related clerical tasks.
  • Monitored accounts receivable, payable and budgets.
  • Ensured daily posting of revenues and expenses to the appropriate books.
  • Prepared journal entries, monthly adjustments and financial statements.
  • Processed bi-weekly payroll entries and verified accuracy of GL posting.
  • Calculated month end journal entries for utilities expense and employee benefits allocation.
  • Handled payroll duties for a small staff of under fifty.
  • Accounting bank entries and Doing reconciliation on weekly basis.
  • Month end provision entries making for Salaries & Others.
  • Physical Stock auditing on Quarterly basis.

Education

Diploma - Computerized Accounting

Institute of Accounts Service Society

Bachelor of commerce (B.com) S.T - undefined

Hindu College

Skills

Competency in running Tally 72 and Tally 90 ERPundefined

Timeline

Senior Associate

Botree Software International Pvt Ltd, Bharti Airtel Limited, Nivea India Pvt Ltd, Bio Veda Action Research Co and Nestle Lanka PLC-Sri Lanka
01.2018 - Current

L3 Coordinator

Botree Software International Pvt Ltd, Nivea India Pvt Ltd & Bio Veda Action Research Co
12.2016 - 01.2018

Botree Software International Pvt Ltd Product Support - ERP, Bharti Airtel Limited, Samsung SDS India Pvt Ltd, Nivea India Pvt Ltd, Bio Veda Action Research Co
12.2011 - 12.2016

Junior Accountant

EVP Capitol
04.2010 - 11.2011

Bachelor of commerce (B.com) S.T - undefined

Hindu College

Diploma - Computerized Accounting

Institute of Accounts Service Society

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