K. KARTHIK
Chennai
Summary
Dynamic Senior Manager with extensive experience at Tata Tele Business Services, excelling in telecom project management and service assurance. Proven track record in delivering complex ICT solutions and managing multi-stakeholder environments. Expertise in optical fiber networks and contractor coordination, coupled with strong leadership and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Senior Manager – Enterprise & Key Accounts
Tata Tele Business Services Ltd.
Chennai
04.2020 - Current
- Lead end-to-end delivery of large-scale telecom & managed services projects (ILL, MPLS, VPN, Cloud, Cybersecurity, IoT, DC).
- Manage complex, high-availability customer environments with strict SLA and uptime requirements.
- Coordinate across PMO, engineering, field operations, vendors, and assurance teams for timely project execution.
- Drive service assurance, escalation handling, and lifecycle support.
- Manage ₹6+ Cr revenue portfolio across 130+ enterprise customers.
- Oversee partners and channel teams to ensure compliance and delivery quality.
- Railway Project Relevance
- Large-scale telecom rollout
- Multi-stakeholder coordination
- Mission-critical network delivery
Assistant Manager – Enterprise Business
Bharti Airtel Ltd.
Chennai
05.2019 - 04.2020
- Delivered enterprise telecom & ICT solutions including Leased Line, MPLS VPN, IPLC, Surveillance, Cloud & Cybersecurity.
- Supported pre-sales, solution design, and technical discussions with customers and SIs.
- Acted as solution owner from requirement gathering to commissioning.
- Managed service escalations and reliability improvements.
Telecom / Project Operations
RailTel Corporation of India Ltd.
Chennai
04.2009 - 05.2019
- Core Railway & Rail Telecom Experience
- Executed railway telecom & ICT projects for Indian Railways and Government of India.
- Delivered key national rail programs:
- National Knowledge Network (NKN)
- National Optical Fibre Network (NOFN / BharatNet)
- Unreserved Ticketing System (UTS)
- Wi-Fi at Major Railway Stations
- Coordinated with railway zones, divisions, contractors, OEMs, and system integrators.
- Managed project planning, execution, testing, commissioning, and service readiness.
- Supported tendering, BOQ preparation, bid evaluation, and implementation.
- Ensured compliance, quality, documentation, and safety norms.
- Provided network troubleshooting, service assurance, and operational support during rollout.
- Key Rail Strengths
- Railway telecom infrastructure delivery
- Station connectivity & passenger Wi-Fi
- Government compliance & coordination
- Vendor & contractor supervision
Education
MBA -
Anna University
01.2008
B.E. - Electrical & Electronics Engineering
Annamalai University
01.2006
Skills
- Railway Telecommunication Systems
- Telecom Project & Program Management
- Rail ICT & Network Integration
- Optical Fiber & Backbone Networks
- IP/MPLS, VPN & Enterprise Connectivity
- Station Connectivity & Wi-Fi Projects
- Multi-Vendor & SI Coordination
- Contractor & Stakeholder Management
- Tendering, BOQ & Commercial Evaluation
- SLA, Service Assurance & Reliability
- Risk, Quality & Schedule Control
- Government & PSU Project Execution
Languages
- Tamil
- English
- Tamil
Core Skills Competencies
- Railway Telecommunication Systems
- Telecom Project & Program Management
- Rail ICT & Network Integration
- Optical Fiber & Backbone Networks
- IP/MPLS, VPN & Enterprise Connectivity
- Station Connectivity & Wi-Fi Projects
- Multi-Vendor & SI Coordination
- Contractor & Stakeholder Management
- Tendering, BOQ & Commercial Evaluation
- SLA, Service Assurance & Reliability
- Risk, Quality & Schedule Control
- Government & PSU Project Execution
Websites
Timeline
Senior Manager – Enterprise & Key Accounts
Tata Tele Business Services Ltd.
04.2020 - Current
Assistant Manager – Enterprise Business
Bharti Airtel Ltd.
05.2019 - 04.2020
Telecom / Project Operations
RailTel Corporation of India Ltd.
04.2009 - 05.2019
MBA -
Anna University
B.E. - Electrical & Electronics Engineering
Annamalai University