K KARTIC
Portblair
Summary
Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialize in Networking security, troubleshooting, planning and implementation.
Committed job seeker with a proven history of meeting company needs with consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational goals and achievements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Technical Project Manager TAC Operations
MOVATE Pvt. Ltd.(Formerly known as CSS CORP PVT. LTD)
Chennai
2023.01 - Current
- Oversee the TAC operational processes, and infrastructure while looking for areas of opportunities for the business.
- Anticipates and tracks operational and tactical risks and providing strategic solutions.
- Reviewing the backlog and suggesting the next plan of action for the cases with TAC engineers and TechLeads.
- Ensuring to improve the customer satisfaction and maintain the positive slope of improvement in the delivery of the technical support to the customers.
- Ensure the shrinkage is to the minimum and efficiently use the resources of the team with respect to their skillset to optimize the productivity.
- Handle escalations and proactively interact with the engineers and the customers to make sure the case troubleshooting is progressing in the right track.
- Setting the right expectations with the engineers and sharing the insights on the career progression.
- Managing attrition by building a good rapport with the employees and providing the right opportunities to the engineers.
Network Security Specialist
MOVATE Pvt. Ltd.(Formerly known as CSS CORP PVT. LTD)
Chennai
2021.01 - 2022.12
- Handling premium customers and troubleshooting on the cases raised.
- Providing BUG Scrubs and filing BUGs for reported issues if found to be an abnormal behavior.
- Ensuring Critical SLAs are met with timely updates and providing a permanent fix for the issues reported.
Senior Technical Support Engineer||Tier-2||SL1
MOVATE Pvt. Ltd.(Formerly known as CSS CORP PVT. LTD)
2018.10 - 2020.12
- Handling & resolving critical real-time issues with minimal down-time of customer's business operations
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues related to PAN usage
- Setting up lab for simulating customer environment across platforms to analyze problems and identify solutions/possible work-around
- Manage support cases to ensure reported issues are recorded, tracked and drive support case progression to meet service level agreements
- Worked on PANOS technologies and features introduced in PANOS 7.0, 7.1, 8.0, 8.1, 9.0,9.1,10.0
- PAN devices handled - PA Firewall Series- PA200/220/500/800/3000/3200/3400/5000/5200/5400/7000, VMs, Panorama series
- Expertise in configuring & troubleshooting VPN between Palo Alto
- Ability to relate vendor specific problems with general networking which provides me the adaptability to work across different vendors
- Handled escalations calls/cases
- Deliver technical training to New Hires on product's (Palo Alto) advance features and troubleshooting work-flows
- Proven track record to meet high metrics in Customer Satisfaction responses.
Network Analyst
BRITISH TELECOM
- Handling deployment and commissioning of various riverbed products
- Handling deployment and commissioning of Ipanema devices
- Configuring, upgrading and troubleshooting network devices, Riverbeds and Ipanema
- Implementing network changes as per the customer need
- Troubleshooting of complex LAN/WAN infrastructure
- Troubleshooting complex riverbed issues and resolving them within agreed SLA
- Conducting root cause analysis on technical Incidents
- Handling critical incidents and resolving them within agreed SLA
- Coordinating with Riverbed support for RMA of faulty devices
- Implementing complex changes in Data Centre
- Handling riverbed hardware refresh projects
- Handling site decommission projects
- Coordinating with other teams to get the issues resolved.
Hardware and network engineer
SAM PERIPHERALS
- Installation, maintenance and troubleshooting of below devices: 1
- Unmanaged routers and switches 2
- V-SAT dishes and antennas (1.7 & 2.4 Mtrs radius) and other peripherals like FEED-ON(focal point), LNB(receiver) and BUC(transmitter) 3
- Desktops & Laptops
Education
BACHELOR OF TECHNOLOGY - Computer Science and Engineering
PONDICHERRY UNIVERSITY
01.2016
BACHELOR OF SCIENCE - Computer Science Distance
ALAGAPPA UNIVERSITY
01.2014
3 YEARS DIPLOMA - Computer Engineering
MSBTE
01.2010
DIPLOMA IN SYSTEM MANAGEMENT(DISM) -
APTECH
01.2008
Skills
- People Management
- Strategic planning
- Schedule Management
- Team Management
- Performance Monitoring
- Next Generation Firewalls/ UTM: Palo Alto Networks Firewalls (PA-200 Series, PA-500, PA800 Series, PA-2K Series, PA-3K Series, PA-3200 Series, PA-5K Series, PA-5200 Series, PA-7050 and PA-7080)
- Wan optimization: Riverbed and Ipanema
- Wireless: V-SAT aperture installation, commissioning and maintenance
- Routing: OSPF, BGP, STATIC ROUTING
- Switching: VLAN, STP, VTP
- Network Security: App-Identification and Content-Identification, Threat Prevention (Antispyware, Anti-virus), URL Filtering, Data Filtering, SSL decryption.
- Tools: Salesforce, JIRA, Bugzilla, Wireshark, Putty, SecureCRT, NGSD
- Technologies and Protocols: TCP/IP,UDP, Ethernet, IPv4, ARP,DHCP, DNS, HTTP, SSL, IP-SEC, SSL-VPN, LACP, NAT, PAT
Certification
- PCNSE, 1H3PWLFKDF1Q1VW8
- CCNA, 430863019642JTYI
Training
Network Bulls: Completed CCNA & CCNP R&S, CCNA & CCNP Security Internal trainings from Paloalto Networks.
Timeline
Technical Project Manager TAC Operations
MOVATE Pvt. Ltd.(Formerly known as CSS CORP PVT. LTD)
2023.01 - Current
Network Security Specialist
MOVATE Pvt. Ltd.(Formerly known as CSS CORP PVT. LTD)
2021.01 - 2022.12
Senior Technical Support Engineer||Tier-2||SL1
MOVATE Pvt. Ltd.(Formerly known as CSS CORP PVT. LTD)
2018.10 - 2020.12
Network Analyst
BRITISH TELECOM
Hardware and network engineer
SAM PERIPHERALS
BACHELOR OF TECHNOLOGY - Computer Science and Engineering
PONDICHERRY UNIVERSITY
BACHELOR OF SCIENCE - Computer Science Distance
ALAGAPPA UNIVERSITY
3 YEARS DIPLOMA - Computer Engineering
MSBTE
DIPLOMA IN SYSTEM MANAGEMENT(DISM) -
APTECH
- PCNSE, 1H3PWLFKDF1Q1VW8
- CCNA, 430863019642JTYI
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