K Priyanka

Client: Google Cloud GTM-DQO

• Directed the end-to-end transition of a strategic Google Cloud project, functioning as the overall delivery manager while officially designated as Team Lead.
• Oversaw daily operations for a 20+ member team, driving operational excellence, performance management, and continuous process improvements.
• Developed and institutionalized training and development programs, increasing team efficiency by 20% and reducing staff turnover by 10%.
• Streamlined onboarding processes, implementing SOPs and automation tools that cut administrative tasks by 30% and improved time-to-productivity for new hires.
• Implemented structured performance management frameworks, conducting regular feedback cycles and coaching, which resulted in an 80% uplift in team KPIs.
• Designed and executed a change management strategy, increasing employee engagement by 25% and reducing resistance to new processes by 20%.
• Championed a mentorship initiative for new hires, enhancing onboarding satisfaction, and accelerating integration within the first 100 days.
• Prepared and presented executive-level performance, customer retention, and operational reports, influencing strategic decisions and resource planning.
• Led client stakeholder meetings and weekly calibration calls, ensuring alignment on service expectations, feedback loops, and quality assurance.
• Customized and delivered advanced training sessions, improving functional expertise and reducing new hire ramp-up time by 15%.

Client: Google — Search Ads Validation

• Resolved operational challenges with data-driven solutions, reducing escalations by 20%.
• Delivered monthly insights on productivity, quality, and team competencies.
• Partnered with Talent Acquisition for targeted hiring.
• Led appraisals, KPI alignment, and goal-setting sessions.

Client: Google- gTech Snippets IND

• Improved process efficiency and reduced errors through SOPs and checklists.
• Cut project risks by 40%, and boosted success rates by 15%.
• Trained 20+ employees, and closed performance gaps with targeted coaching.
• Managed client/vendor communications, and resolved escalations effectively.
• Created and validated Google snippets and ads for accuracy and compliance.
• Awarded for consistently exceeding quality and delivery targets.