Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
K Priyanka

K Priyanka

Bengaluru

Summary

Strategic Team Lead with a proven record in people leadership, operational excellence, and process optimization. Successfully led Google Cloud initiatives, increasing team efficiency by 20% through training, performance management, and continuous improvement. Expertise in data governance, risk management, business continuity, escalation handling, and change control to drive measurable business outcomes.

Overview

9
9
years of professional experience

Work History

Team Lead (Acting Manager)

Cognizant
Bengaluru
03.2023 - Current

Client: Google Cloud GTM-DQO

  • Directed the end-to-end transition of a strategic Google Cloud project, functioning as the overall delivery manager while officially designated as Team Lead.
  • Oversaw daily operations for a 20+ member team, driving operational excellence, performance management, and continuous process improvements.
  • Developed and institutionalized training and development programs, increasing team efficiency by 20% and reducing staff turnover by 10%.
  • Streamlined onboarding processes, implementing SOPs and automation tools that cut administrative tasks by 30% and improved time-to-productivity for new hires.
  • Implemented structured performance management frameworks, conducting regular feedback cycles and coaching, which resulted in an 80% uplift in team KPIs.
  • Designed and executed a change management strategy, increasing employee engagement by 25% and reducing resistance to new processes by 20%.
  • Championed a mentorship initiative for new hires, enhancing onboarding satisfaction, and accelerating integration within the first 100 days.
  • Prepared and presented executive-level performance, customer retention, and operational reports, influencing strategic decisions and resource planning.
  • Led client stakeholder meetings and weekly calibration calls, ensuring alignment on service expectations, feedback loops, and quality assurance.
  • Customized and delivered advanced training sessions, improving functional expertise and reducing new hire ramp-up time by 15%.

Team Leader

Cognizant
Bengaluru
06.2021 - 02.2023

Client: Google — Search Ads Validation

  • Resolved operational challenges with data-driven solutions, reducing escalations by 20%.
  • Delivered monthly insights on productivity, quality, and team competencies.
  • Partnered with Talent Acquisition for targeted hiring.
  • Led appraisals, KPI alignment, and goal-setting sessions.

SME+QA

Cognizant
Gurugram
09.2016 - 11.2019

Client: Google- gTech Snippets IND

  • Improved process efficiency and reduced errors through SOPs and checklists.
  • Cut project risks by 40%, and boosted success rates by 15%.
  • Trained 20+ employees, and closed performance gaps with targeted coaching.
  • Managed client/vendor communications, and resolved escalations effectively.
  • Created and validated Google snippets and ads for accuracy and compliance.
  • Awarded for consistently exceeding quality and delivery targets.

Education

MBA - Information Technology

Amity University
Noida, India
11-2018

Bachelor of Computer Applications - Computer And Information Systems

Punjab Technical University
New Delhi, India
01-2015

Skills

  • Business Continuity Management
  • People Leadership & Development
  • Data Governance & Risk Management
  • Escalation & Customer Service Management
  • SOP Preparation & Change Control
  • Productivity Tools: Google Suite, MS Office, Lucid chart
  • CRM & Analytics: Salesforce Vector Dashboard

Languages

Tamil
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Punjabi
Upper Intermediate (B2)
B2

Timeline

Team Lead (Acting Manager)

Cognizant
03.2023 - Current

Team Leader

Cognizant
06.2021 - 02.2023

SME+QA

Cognizant
09.2016 - 11.2019

MBA - Information Technology

Amity University

Bachelor of Computer Applications - Computer And Information Systems

Punjab Technical University
K Priyanka