K. SESHI KUMAR REDDY
Summary
Dynamic leader with a proven track record at Freshworks, adept in account management and market research. Excelled in team leadership, driving revenue growth through innovative upsell and cross-sell strategies. Demonstrated talent in fostering customer relationships and managing high-performing teams. Achieved significant sales milestones with a focus on solution selling and negotiation.
Overview
7
7
years of professional experience
Work History
Lead - Account Management
Freshworks
2020.04 - Current
- Leading the team of Account Managers with the responsibilities including hiring, training, driving the revenue targets while ensuring the timely renewals.
- Managing and resolving the client escalations for the team.
- Exxploring new Avenues to scale up the revenue by penetrating to cross-departments, selling Add-ons, New departments and more.
- Working with existing customers in scaling the business while maintaining the Customer relationship
- Responsible for Up-sell and Cross-sell
- Created the sales campaigns for upsells, plan upgrades, New Business Expansion, and cross-sells
- Cross-selling into the different products from Freshworks suite by qualifying the new departments
- Created the successful sales campaigns for the Upsells, Upgrades, Cross sells, contributing to the team's performance
- Responsible for addressing customer requests by answering their questions, setting up tailored demos, and maintaining a good relationship by acting as a SPOC.
- Working closely with the Account Managers and Customer Success Managers by getting the client in touch with the team after having the initial conversation
- Resolved conflicts between customers and internal departments in a timely manner.
- Renewed existing accounts by building relationships with clients.
Associate Manager
X Factor Educom Pvt Ltd
2019.12 - 2020.02
- Taking Marketing Webinars to help the team generate prospects
- Responsible for the Revenue Generation through B2B and B2C Activities
- Hiring the Candidates for the Sales role, training them on the product and pitch, and responsible to help them achieve the target and clear the probation
- Part of the team responsible for setting up the operations of the Company
Sr. Business Development Associate
Career Labs Pvt Ltd
2019.08 - 2019.12
- Company Overview: Powered by BYJUS
- Public Speaking on the Career Counseling and BYJU'S Products in the Colleges and onboarding clients for the company
- Customer Engagement, Activity Tracking, Grievance Redressal
- Byju's role continued in Career Labs as The Career Labs started as a Sister Concern company
- Powered by BYJUS
Business Development Associate
BYJUS-The Learning App
2018.04 - 2019.08
- Handled both B2B and B2C Sales
- Played a crucial role in expanding the business operations into the new Market of Andhra Pradesh
- Researched, learned, and onboarded clients for all the other products such as GMAT, CAT, K12, and UPSC though was trained for only the GRE Product
- Public Speaking on the Career Counseling and BYJU'S Products in the Colleges and successfully onboarded many clients for the company
- Have a record of No Refunds throughout my career
- Conducted Interviews to hire the candidates for the sales role in the Company
- Customer Engagement, Activity Tracking, Grievance Redressal
Education
B.Tech -
RGM College of Engineering and Technology
Kurnool, Andhra Pradesh03.2018
Skills
- Team leadership
- Upsell
- Market research
- Performance tracking
- Cross-sell
- Negotiation
- Solution Selling
- Talent management
- Account Management
- Customer relationship management
Accomplishments
- Presidents Club Winner in the year 2021
- Won 3 Quarterly Awards in 2021, 2 Awards in 2022 for the Consistent performance.
- Received "Resilient Leader Award" for successfully overcoming the challenges and driving the Revenue growth.
References
References available upon request.
Timeline
Lead - Account Management
Freshworks
2020.04 - Current
Associate Manager
X Factor Educom Pvt Ltd
2019.12 - 2020.02
Sr. Business Development Associate
Career Labs Pvt Ltd
2019.08 - 2019.12
Business Development Associate
BYJUS-The Learning App
2018.04 - 2019.08
B.Tech -
RGM College of Engineering and Technology