K. TIRUMALESH
Hyderabad
Summary
Looking for a long‐term career and a challenging position with opportunities for growth in the Organization I work for, where I can effectively utilize and contribute my skills as a professional and be a factor of better progress in achieving company’s goals.
Overview
12
12
years of professional experience
Work History
Deputy Manager—Client care
VISISTA INSURANCE BROKING SERVICES PVT LTD
12.2023 - Current
- Leveraged strong Insurance knowledge to develop and execute RFQs, Procuring a variety of quotes tailored to meet client needs
- Presenting QCR to clients, demonstrating a deep understanding of their specific risk profile and insurance and by procuring the best negotiation price from insurance vendors, resulting in significant cost savings
- Managing cashless, reimbursement and GPA/GTLI claims ensuring efficient processing from receipt to settlement
- Following up with TPAs for E-cards
- Maintained positive client relationships through regular visits and communications
- Providing renewal account reminders and follow up with clients for data
- Analyzed customer feedback data to develop action plans for improving services offered
Senior Executive (Account Management)
Medi Assist Insurance TPA Pvt Ltd
01.2022 - 11.2023
- Oversee the issuing of new policies and Monitoring the progress of a claim
- Responsible for approval or disapproval of Insurance claims
- Responsible for keeping a check on regular collection of claims
- Resolved queries and complaints in a professional and swift manner
- Guiding policy holders on how to proceed with the claims
- Investigating potentially fraudulent claims
- Preparing reports by using claims Portal & MIS
CRM (Customer Relationship Management)
Family Health Plan (TPA) Ltd
03.2019 - 01.2022
- Handling day to day mails and calls
- Monitoring month and year closures
- Co‐ordinating with different departments
- Co‐ordinating with brokers and Insurers & where ever required clients…
Assistant Accountant
Nuark Marketing Services
10.2017 - 02.2019
- Preparing Vouchers
- Passbook Updation
- Preparing Debit Notes & Sales promotion Cheques
- Bank reconciliation
- Day to day Correspondence
CRO (Customer Relationship Officer)
Bharti Airtel Ltd
08.2012 - 08.2017
- Articulate and effective in working with individuals of different backgrounds and temperaments
- Consistency to handle the floor responsibilities
- Motivating the team with positive approach to reach targets organically with passion in work place
- Solving the sales and service issues in the given TAT
- Being punctual in fulfilling mandatory initiatives like performing 'MORNING HUDDLE' on regular basis to increase the work CRO capability and confidence
Education
MBA -
Annamalai University of Distance Education
Tamilnadu B.Com -
Pragathi Degree College
HyderabadIntermediate -
Royal Jr College
HyderabdSSC -
Castle Town High School
HyderabdSkills
- Ability to handle customers effectively
- Good numeric ability
- Ability to handle customer complaints
- Demonstrated ability to meet deadlines
- Effective team building
- Teamwork
- Leadership skills
- Ms OFFICE
- Tally ERP 9
Majorstrengths
- Flexible to work in teams.
- Ability to prioritize tasks & work independently.
- Willing to take up challenges.
Languages
- English
- Hindi
- Telugu
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Basicskills
- Ability to handle the customers effectively and in a timely manner.
- Good numeric ability.
- Ability to handle customer complaints.
- Demonstrated ability to meet deadlines.
- Effective team building, team working and Leadership skills.
Personal Information
- Father's Name: K. SREENIVASULU
- Date of Birth: 10/19/88
- Marital Status: Married
Timeline
Deputy Manager—Client care
VISISTA INSURANCE BROKING SERVICES PVT LTD
12.2023 - Current
Senior Executive (Account Management)
Medi Assist Insurance TPA Pvt Ltd
01.2022 - 11.2023
CRM (Customer Relationship Management)
Family Health Plan (TPA) Ltd
03.2019 - 01.2022
Assistant Accountant
Nuark Marketing Services
10.2017 - 02.2019
CRO (Customer Relationship Officer)
Bharti Airtel Ltd
08.2012 - 08.2017
MBA -
Annamalai University of Distance Education
B.Com -
Pragathi Degree College
Intermediate -
Royal Jr College
SSC -
Castle Town High School
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