K UMA SANKAR
Summary
Accomplished professional with a robust background in banking and financial operations, notably at Axis Bank, and entrepreneurial success as the Owner & Manager of a Self-Owned Fancy Shop. Expert in process optimization and customer relationship management, demonstrated through innovative market strategies and team leadership, achieving significant sales growth and operational efficiency.
Overview
18
18
years of professional experience
Work History
Owner & Manager
Self-Owned Fancy Shop
05.2023 - 01.2025
- Established and managed all aspects of a retail business, including inventory procurement, financial oversight, and customer service
- Achieved consistent sales growth through innovative marketing and exceptional customer engagement
- Developed problem-solving and adaptability skills to address business challenges effectively
- Negotiated with vendors to optimize supply chain and cost efficiencies
- Analyzed market trends to refine business strategies, enhancing profitability
Deputy Manager – Phone Banking Department
Axis Bank
Hyderabad
01.2017 - 05.2023
- Company Overview: National Processing Center-2
- Managed a Corporate CMS Service Desk team of 5, overseeing daily operations and resolving first-level escalations
- Streamlined processes through SOP updates, enhancing efficiency and customer satisfaction
- Conducted training sessions for team members on CMS products, fostering knowledge-sharing
- Supervised daily logistics and operational activities, ensuring seamless execution
- National Processing Center-2
Assistant Manager
Axis Bank
Hyderabad
04.2013 - 01.2017
- Company Overview: Centralized Payments and Collections Hub (TXB Department)
- Played a key role in Axis Bank's pilot project EASYPAY/EASYPAY Lite, managing the product lifecycle
- Conducted reconciliations, branch training, and monthly billing processes
- Prepared detailed MIS reports and coordinated with branches to resolve escalations effectively
- Mentored the team in reconciliation processes and CMS product knowledge
- Centralized Payments and Collections Hub (TXB Department)
Senior Associate
Axis Bank
Hyderabad
05.2010 - 04.2013
- Company Overview: Centralized Payments and Collections Hub (TXB Department)
- Handled core CMS operations, including cash collections, mandates, and cheque processing
- Identified and rectified branch transactional errors through reconciliation
- Supported branch teams by addressing CMS operational and technical challenges
- Centralized Payments and Collections Hub (TXB Department)
Senior Officer
Axis Bank
Hyderabad
03.2009 - 05.2010
- Company Overview: Centralized Payments and Collections Hub (TXB Department)
- Managed CMS payment activities, including disbursements and cheque clearing processes
- Liaised with branches for system support and customer requests for cheque printing uploads
- Centralized Payments and Collections Hub (TXB Department)
Senior Associate – Credit Card Processing Unit (ICICI Bank Ltd.)
I Process Services (India) Pvt. Ltd.
05.2007 - 03.2009
- Ensured quality control of credit card applications and maintained detailed MIS reports
- Collaborated with vendors and processing units to streamline workflows
Education
Master of Business Administration (MBA) -
Jaipur National University
JaipurPG Diploma in HR Management & General Management -
MIT School of Distance Education
PuneBachelor of Commerce - Vocational Computers
Skills
- Banking & Financial Operations
- Customer Relationship Management
- Team Leadership & Mentoring
- Process Optimization & SOP Development
- Market Analysis & Strategy Execution
Languages
- English
- Telugu
- Hindi
Personal Information
- Date of Birth: 05/27/83
- Marital Status: Married
Timeline
Owner & Manager
Self-Owned Fancy Shop
05.2023 - 01.2025
Deputy Manager – Phone Banking Department
Axis Bank
01.2017 - 05.2023
Assistant Manager
Axis Bank
04.2013 - 01.2017
Senior Associate
Axis Bank
05.2010 - 04.2013
Senior Officer
Axis Bank
03.2009 - 05.2010
Senior Associate – Credit Card Processing Unit (ICICI Bank Ltd.)
I Process Services (India) Pvt. Ltd.
05.2007 - 03.2009
Master of Business Administration (MBA) -
Jaipur National University
PG Diploma in HR Management & General Management -
MIT School of Distance Education
Bachelor of Commerce - Vocational Computers
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