Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic
K UMA SANKAR

K UMA SANKAR

Summary

Accomplished professional with a robust background in banking and financial operations, notably at Axis Bank, and entrepreneurial success as the Owner & Manager of a Self-Owned Fancy Shop. Expert in process optimization and customer relationship management, demonstrated through innovative market strategies and team leadership, achieving significant sales growth and operational efficiency.

Overview

18
18
years of professional experience

Work History

Owner & Manager

Self-Owned Fancy Shop
05.2023 - 01.2025
  • Established and managed all aspects of a retail business, including inventory procurement, financial oversight, and customer service
  • Achieved consistent sales growth through innovative marketing and exceptional customer engagement
  • Developed problem-solving and adaptability skills to address business challenges effectively
  • Negotiated with vendors to optimize supply chain and cost efficiencies
  • Analyzed market trends to refine business strategies, enhancing profitability

Deputy Manager – Phone Banking Department

Axis Bank
Hyderabad
01.2017 - 05.2023
  • Company Overview: National Processing Center-2
  • Managed a Corporate CMS Service Desk team of 5, overseeing daily operations and resolving first-level escalations
  • Streamlined processes through SOP updates, enhancing efficiency and customer satisfaction
  • Conducted training sessions for team members on CMS products, fostering knowledge-sharing
  • Supervised daily logistics and operational activities, ensuring seamless execution
  • National Processing Center-2

Assistant Manager

Axis Bank
Hyderabad
04.2013 - 01.2017
  • Company Overview: Centralized Payments and Collections Hub (TXB Department)
  • Played a key role in Axis Bank's pilot project EASYPAY/EASYPAY Lite, managing the product lifecycle
  • Conducted reconciliations, branch training, and monthly billing processes
  • Prepared detailed MIS reports and coordinated with branches to resolve escalations effectively
  • Mentored the team in reconciliation processes and CMS product knowledge
  • Centralized Payments and Collections Hub (TXB Department)

Senior Associate

Axis Bank
Hyderabad
05.2010 - 04.2013
  • Company Overview: Centralized Payments and Collections Hub (TXB Department)
  • Handled core CMS operations, including cash collections, mandates, and cheque processing
  • Identified and rectified branch transactional errors through reconciliation
  • Supported branch teams by addressing CMS operational and technical challenges
  • Centralized Payments and Collections Hub (TXB Department)

Senior Officer

Axis Bank
Hyderabad
03.2009 - 05.2010
  • Company Overview: Centralized Payments and Collections Hub (TXB Department)
  • Managed CMS payment activities, including disbursements and cheque clearing processes
  • Liaised with branches for system support and customer requests for cheque printing uploads
  • Centralized Payments and Collections Hub (TXB Department)

Senior Associate – Credit Card Processing Unit (ICICI Bank Ltd.)

I Process Services (India) Pvt. Ltd.
05.2007 - 03.2009
  • Ensured quality control of credit card applications and maintained detailed MIS reports
  • Collaborated with vendors and processing units to streamline workflows

Education

Master of Business Administration (MBA) -

Jaipur National University
Jaipur

PG Diploma in HR Management & General Management -

MIT School of Distance Education
Pune

Bachelor of Commerce - Vocational Computers

Skills

  • Banking & Financial Operations
  • Customer Relationship Management
  • Team Leadership & Mentoring
  • Process Optimization & SOP Development
  • Market Analysis & Strategy Execution

Languages

  • English
  • Telugu
  • Hindi

Personal Information

  • Date of Birth: 05/27/83
  • Marital Status: Married

Timeline

Owner & Manager

Self-Owned Fancy Shop
05.2023 - 01.2025

Deputy Manager – Phone Banking Department

Axis Bank
01.2017 - 05.2023

Assistant Manager

Axis Bank
04.2013 - 01.2017

Senior Associate

Axis Bank
05.2010 - 04.2013

Senior Officer

Axis Bank
03.2009 - 05.2010

Senior Associate – Credit Card Processing Unit (ICICI Bank Ltd.)

I Process Services (India) Pvt. Ltd.
05.2007 - 03.2009

Master of Business Administration (MBA) -

Jaipur National University

PG Diploma in HR Management & General Management -

MIT School of Distance Education

Bachelor of Commerce - Vocational Computers

K UMA SANKAR