Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Kaavya Mitraa

chennai

Summary

Results-driven professional with strong communication skills and diverse experience across product expertise, client management, sales, marketing, and cash management. Proven ability to handle end-to-end client relationships with a focus on delivering high-quality service and tailored solutions. Demonstrated success in driving revenue, managing cross-functional teams, and optimizing operations in both English and French. Recognized for French language expertise, excellent team leadership, and building strong client relationships across multicultural environments.

Overview

6
6
years of professional experience

Work History

Analyst

societe Generale
Chennai- DLF Porur
11.2024 - 04.2025
  • Managed cash management services for corporate clients, handling account setups, salary structures, and transaction oversight.
    Supported companies with end-to-end banking solutions, ensuring smooth payroll and financial operations.
    Handled daily communication and documentation primarily in French, maintaining accuracy and compliance.
    Collaborated with internal banking teams to resolve issues and deliver efficient, client-focused service.

Process Expert

Siemens Technology
Banglore - RGA Techpark
03.2024 - 10.2024
  • Provided expert client support via email and internal tools, ensuring timely resolution of inquiries and operational issues.
    Collaborated cross-functionally to optimize workflows and improve service delivery.
    Maintained high accuracy in process documentation and adherence to SLAs.

Analyst - Voice Process & Non Voice

Adamsbridge
01.2023 - 02.2024
  • Handled voice and non-voice support for Canadian clients, assisting with medical documents in both English and French.
    Reviewed and supported QA processes for submitting accurate medical records to hospitals and healthcare providers.
    Maintained confidentiality, ensured compliance, and delivered high-quality bilingual customer service.

Amazon Seller Support- International Process

Sutherland
06.2021 - 12.2022
  • Provided end-to-end support to Amazon sellers, assisting with account management, listings, order issues, and policy compliance.
    Resolved complex queries through email, chat, and internal tools, ensuring a seamless seller experience.
    Collaborated with internal teams to streamline processes and improve seller satisfaction

French Language Expert

Here and Now
06.2020 - 06.2021
  • Conducted French language training for individuals preparing to migrate to Canada, focusing on conversational and functional fluency.
    Assisted learners with English entrance exam preparation, including IELTS and related assessments.
    Customized lesson plans to meet individual needs and improve language proficiency for immigration and academic success.

Associate Inside Sales Manager

Edureka
06.2019 - 06.2020
  • Worked as a Sales Executive focused on selling IT courses to professionals, driving revenue through targeted outreach.
    Collaborated with the marketing team to develop and implement effective lead generation strategies.
    Utilized Zoho CRM to manage leads, track conversions, and optimize the sales pipeline.
    Maintained in-depth product knowledge to tailor solutions and improve customer engagement.

Education

University - Mechatronics

SRM University
CGPA- 6.83
05.2019

High school and Higher secondary -

CSI jessie moses anna nagar
05.2015

French -

Alliance Francaise Of Madras

Skills

  • Teamwork
  • Communication
  • Leadership
  • Multitasking
  • Resourcefulness
  • Innovation
  • Idea generation
  • Client management

Languages

French, English, Tamil

Affiliations

  • Outside of my professional life, I’m a passionate and creative individual with diverse interests. An expert cook and baker, and a trained classical dancer with over 20 years of experience, I also work part-time as a video jockey and event host for high-profile occasions. I’m a fun-loving, family-oriented person who enjoys traveling, meeting new people, and spending time with pets. My vibrant personality and strong interpersonal skills help me connect easily with others in both personal and profes

Timeline

Analyst

societe Generale
11.2024 - 04.2025

Process Expert

Siemens Technology
03.2024 - 10.2024

Analyst - Voice Process & Non Voice

Adamsbridge
01.2023 - 02.2024

Amazon Seller Support- International Process

Sutherland
06.2021 - 12.2022

French Language Expert

Here and Now
06.2020 - 06.2021

Associate Inside Sales Manager

Edureka
06.2019 - 06.2020

University - Mechatronics

SRM University

High school and Higher secondary -

CSI jessie moses anna nagar

French -

Alliance Francaise Of Madras
Kaavya Mitraa