EKTA JAISWAL
NEW DELHI
Summary
Talent acquisition professional equipped with strong understanding of recruitment processes and ability to adapt to varying hiring needs. Proven track record in supporting team collaboration and achieving recruitment goals. Reliable and flexible, with solid interpersonal and organizational abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analyst
Capgemini Technology Service India Limited
02.2023 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Enhanced system performance by optimizing ServiceNow configurations and customizations.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
Executive employment verification
Integrated Information Services Pvt. Ltd.
11.2021 - 09.2022
- Coordinating with the Human Resource team and Line managers for employment & reference verification.
- Reaching out to the clients and providing them with the required information.
- Ensure the information is reliable and truthful.
- Entirely responsible for employment, references and education checks for various clients.
Education
MBA - Marketing And HR
AKTU
09-2024
BBA -
CCSU
08-2022
Skills
- Talent Acquisition
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Human Resource
- Onboarding coordination
- Collaborative teamwork
- Screening resumes
- Data-driven decision making
Certification
- Recruiting Talent Acquisition & Hiring - April 2025, Udemy
- Young Industry Enthusiast – Retail - August 2023, Infosys
LANGUAGES
English (Proficient)
Hindi (Proficient)
Timeline
Analyst
Capgemini Technology Service India Limited
02.2023 - Current
Executive employment verification
Integrated Information Services Pvt. Ltd.
11.2021 - 09.2022
MBA - Marketing And HR
AKTU
BBA -
CCSU
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