Kaberi Das
Kolkata
Summary
Highly motivated and eager to apply in strong analytical, problem-solving, and communication skills to optimize CRM functionalities. Bringing a background in process coordination, quality control, and training, with a keen eye for detail and a commitment to data integrity and user support. Passionate about leveraging technology to streamline operations and enhance business efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Process Associate
concentrix
kolkata
09.2025 - Current
- Assisted in the daily administration and communicated between patients, healthcare providers, and the insurance provider to manage the ordering, coverage verification, and fulfillment of medical equipment.
- Communicate with healthcare providers to resolve billing issues, Answering inquiries about benefits, eligibility, and pharmacy/prescription status and Accurately documenting interactions and verifying sensitive information in computer systems.
- Analysing and verifying patient/provider data, and resolving discrepancies including meeting production standards
- Evaluate and process complex, routine, and suspended medical claims, Input and verify patient and provider information in claims systems.
Process Associate
Sun Knowledge Pvt. Ltd
Kolkata
12.2024 - 05.2025
- Developed and implemented patient-centered care plans that included short- and long-term objectives for care and treatment.
- Provided education and guidance to patients and their families on preventive care, treatment plans, and self-care management.
- Collaborated with healthcare professionals to provide holistic care and ensure continuity of care.
Senior Biologist
IISER Kolkata
Dimapur
10.2020 - 09.2024
- Worked as a senior Biologist Quality Control Department of Aerobio Pvt. Limited (a Biotechnology Start-up Based out of Nagaland), Patented Product Formulation
- Operating, calibrating, and maintaining a wide range of laboratory equipment, including microscopes, centrifuges, autoclaves, BOD incubators, pH meters, and spectrometers.
- Adhering to safety guidelines (e.g., GLP, EHS) handling hazardous, biohazardous, and flammable materials.
- Trained Employees for Identification of The Patented Bacteria by Microscopy Techniques and Staining Techniques.
- Assisting researchers with technical troubleshooting for equipment issues.
- Coordinated and Updated daily report to the Research and development team located at IISER Kolkata.
Education
Some College (No Degree) - Biotechnology
Bangalore University
Bangalore08-2019
High school -
St. Paul Hr. Secondary School
Nagaland03.2015
Skills
- Salesforce Service Cloud
- Lightning Experience
- Salesforce Classic
- Active Listening
- Communication
- Complaint resolution
- Mechanical Aptitude
- Preventive/Predictive Maintenance
- Data Analytics and Reporting
- Regulatory Compliance and Industry Standards
- Safety Awareness
- Medical Equipment
Certification
Salesforce Certified Administrator (ADM 201), 05/01/25
Hobbies and Interests
Badminton
Languages
- English
- Hindi
- Bengali
- Assamese
Date Of Birth
10/15/96, Nagaland
Timeline
Process Associate
concentrix
09.2025 - Current
Process Associate
Sun Knowledge Pvt. Ltd
12.2024 - 05.2025
Senior Biologist
IISER Kolkata
10.2020 - 09.2024
Some College (No Degree) - Biotechnology
Bangalore University
High school -
St. Paul Hr. Secondary School