Reading
Kabir Sumit Bhasin
Aviation Industry
Mumbai
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level airport security manager position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
Languages
9
9
years of post-secondary education
6
6
years of professional experience
Work History
Customer service executive
Indigo
Mumbai, Maharashtra
06.2024 - Current
- Maintained a positive attitude while managing high call volumes during peak periods.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Digital Marketing Trainee
Extern Club
Bangalore
07.2023 - 08.2023
- Improved user experience on company website with responsive design and easy-to-navigate layout.
- Participated in weekly team meetings, sharing progress updates on assigned tasks and contributing valuable insights for ongoing project development.
- Stayed up-to-date on industry trends and new tools, making recommendations for continued improvement in digital marketing strategies.
- Created high-quality blog posts that resonated with target audience, driving traffic and increasing engagement levels.
- Enhanced brand awareness through the creation and management of engaging social media profiles.
Sales Executive
Electro Dada
Siliguri
02.2021 - 08.2021
- Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Mentored junior sales representatives, providing ongoing coaching to improve their performance.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Class 10th - Commerce
Poddar International School
Mumbai 04.2017 - 04.2019
BBA - Aviation
Presidency University
Bangalore 09.2021 - Current
Class 12 - Commerce With IP
G.D Goenka Public School
Siliguri 04.2019 - 03.2021
Skills
Public Speaking
Database Management
Team Leadership
Professionalism
Teamwork and Collaboration
Attention to Detail
Time Management
Excellent Communication
Friendly and Helpful
Organizational Skills
Relationship Building
Self Motivation
Reliability
Safety and Cleanliness Standards
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
Interests
Sports
Athletic
Timeline
Customer service executive
Indigo
06.2024 - Current
Digital Marketing Trainee
Extern Club
07.2023 - 08.2023
BBA - Aviation
Presidency University
09.2021 - Current
Sales Executive
Electro Dada
02.2021 - 08.2021
Class 12 - Commerce With IP
G.D Goenka Public School
04.2019 - 03.2021
Class 10th - Commerce
Poddar International School
04.2017 - 04.2019