ANKIT SANTOSH PENDURKAR
Navi Mumbai
Summary
Highly motivated to work in a professional environment with a growing organization and to put in best efforts for the technical enhancements of organization and myself.
Overview
8
8
years of professional experience
1
1
Language
Work History
Sr. Chat Support Executive
Teleperformance Pvt Ltd
10.2024 - Current
- Provide real-time support to customers via chat platforms and telephone support.
- Assist customers with inquiries and resolve technical issues while maintaining a positive experience.
- Collaborate with team members to enhance service delivery processes.
- Document customer interactions accurately in the support system.
- Conduct follow-up calls and chats with customers after resolving their inquiries to ensure satisfaction.
Senior Associate (UHG Process)
Wipro PTV LTD, Mindspace Airoli
10.2021 - 09.2024
- Processed health insurance claims for US citizens (individuals and providers) by following client instructions for payment release or denial.
- Maintained a productivity target of 24 claims per hour while ensuring high quality and timely delivery.
- Supported team members with internal queries and maintained effective communication with leadership regarding instruction updates.
- Upskilled continuously to maintain in-depth knowledge of insurance claim processing.
Senior Associate (Insurance Co-ordinator)
Concentrix IBM Daksh Pvt. Ltd
03.2019 - 10.2021
- Filed and processed client insurance claims, calculating coverage and payment amounts.
- Drafted statements for customers and coordinated payments to medical facilities for covered procedures.
- Managed mobile insurance plans involving third-party liability and accident benefits.
- Assisted with customer appeals for denied claims and helped new customers sign up for coverage.
New Associate (Reconciliation Analyst)
Accenture, Airoli
07.2018 - 03.2019
- Prepared invoices for CAM expenses, insurance, and real estate taxes for US shopping center tenants.
- Utilized JD Edwards systems to update billing lines, create lease IDs, and compare expenses against source documents.
- Managed bankruptcy case audits, including proof of claims and post-petition fee notices.
- Prepared daily productivity MIS reports and participated in process improvement initiatives.
Education
T.Y.B.Com (Sem 6) - undefined
Guru Nanak Khalsa College
01.2017
T.Y.B.Com (Sem 5) - undefined
Guru Nanak Khalsa College
01.2017
HSC - undefined
Guru Nanak Khalsa College
01.2014
SSC - undefined
Maharashtra Board
01.2012
Skills
Technical Skills: MS-CIT (Maharashtra State Certificate In Information Technology), PowerPoint
Disclaimer
Personal Details: Date of Birth: 31/01/1996 | Nationality: Indian.
Declaration: I hereby declare that the above information is true to the best of my knowledge.
Place: Mumbai
Timeline
Sr. Chat Support Executive
Teleperformance Pvt Ltd
10.2024 - Current
Senior Associate (UHG Process)
Wipro PTV LTD, Mindspace Airoli
10.2021 - 09.2024
Senior Associate (Insurance Co-ordinator)
Concentrix IBM Daksh Pvt. Ltd
03.2019 - 10.2021
New Associate (Reconciliation Analyst)
Accenture, Airoli
07.2018 - 03.2019
T.Y.B.Com (Sem 6) - undefined
Guru Nanak Khalsa College
T.Y.B.Com (Sem 5) - undefined
Guru Nanak Khalsa College
HSC - undefined
Guru Nanak Khalsa College
SSC - undefined
Maharashtra Board