Hi, I’m
Kajal Arora
Gurgaon,HR
Summary
Dynamic WFM Analyst at United Airlines, adept at enhancing workforce management through innovative scheduling and precise capacity planning. Achieved significant improvements in forecasting accuracy and employee performance evaluation, driving operational efficiency. Skilled in report generation and optimizing staffing requirements, fostering a culture of continuous improvement and compliance.
Overview
9
years of professional experience
6
years of post-secondary education
Work History
United Airlines
WFM Analyst
07.2023 - Current
Job overview
- Ensured compliance with labor laws and regulations through meticulous tracking of work hours, overtime calculations, and paid time off accruals.
- Ensuring we are planning Training and other activities while we have enough staffing in order to meet SL
- Implemented innovative scheduling techniques to maximize staff utilization while minimizing operational costs.
American Express
WFM Scheduler
12.2021 - 07.2023
Job overview
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
InterGlobe Technologies Private
WFM Analyst
02.2021 - 07.2021
Job overview
- Conducted regular audits of WFM data integrity, ensuring accurate reporting and analysis capabilities.
- Drove continuous improvement efforts within the WFM team, identifying opportunities for process enhancements and implementing best practices.
- Developed custom reports to provide management with valuable insights into workforce performance metrics.
Concentrix
WFM Representative
01.2017 - 02.2021
Job overview
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Collaborated with team members to achieve monthly sales targets.
- Have been top performer for 6 months in row.
Education
HCTM College Haryana, India
MBA from Marketing Management
08.2013 - 08.2015
GVM College Sonipat
Bachelor of Commerce
08.2009 - 08.2013
Skills
- Workforce management
- Report generation
- Schedule optimization
- Staffing requirements
Timeline
WFM Analyst
United Airlines
07.2023 - Current
WFM Scheduler
American Express
12.2021 - 07.2023
WFM Analyst
InterGlobe Technologies Private
02.2021 - 07.2021
WFM Representative
Concentrix
01.2017 - 02.2021
HCTM College
MBA from Marketing Management
08.2013 - 08.2015
GVM College
Bachelor of Commerce
08.2009 - 08.2013