Results-driven professional with expertise in process improvement and data analytics. Proven track record of optimizing workflows and enhancing operational efficiency, leading to significant cost savings and improved accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catalogue Lead
Amazon
01.2022 - Current
Oversaw operations for Search, 1 Detail Page, and Business Companion, ensuring SLA adherence and operational efficiency.
Spearheaded a $37M profit growth initiative by streamlining catalogue workflows and improving data accuracy.
Designed and deployed SQL-based dashboards and automated reporting, enabling real-time decision-making.
Implemented Lean Six Sigma practices to identify gaps, reducing turnaround times and error rates.
Coordinated with leadership and global stakeholders to standardize SOPs and align operations with strategic goals.
Supervised and mentored cross-functional teams, improving onboarding efficiency and team productivity.
Enhanced machine data accuracy by validating and refining data integrity, contributing to the development of ML models with ~85% accuracy.
Built and prioritized project roadmaps, introducing bi-weekly review meetings that improved team productivity by ~15%.
Conducted interviews and assessments to ensure strong hiring alignment with organizational goals.
Relay Operations Center (Associate & SME)
Amazon
01.2021 - 01.2022
Acted as Subject Matter Expert (SME) to ensure compliance with KPIs and close operational gaps.
Managed data audits and created weekly business review reports to monitor inventory accuracy.
Conducted SOP refreshers to improve compliance and reduce process deviations.
Delivered insights and recommendations as a trusted advisor, strengthening project outcomes.
Operations Manager
Suro Design LLP
01.2019 - 01.2021
Led inventory planning, procurement, and vendor negotiations, reducing costs and ensuring timely delivery.
Implemented automated workflows and SOPs, improving efficiency and turnaround times.
Managed budgeting, resource allocation, and project timelines for seamless execution.
Enhanced vendor relationships while ensuring compliance with contracts and service agreements.