Summary
Overview
Education
Work History
Languages
Skills
Disclaimer
Timeline
Manager

Kajal Gupta

Delhi

Summary

Dedicated Order Management services backed with more than 5 years experience. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on me production floor.

Overview

5
5
years of professional experience

Education

Master of Business Administration - undefined

INDIRA GANDHI NATIONAL OPEN UNIVERSITY
08.2024

Bachelor of Commerce - undefined

GURU GOBIND SINGH COLLEGE OF COMMERCE
01.2019

X and XII - undefined

G.G.S.S SCHOOL SU BLOCK
01.2016

Work History

Senior Analyst

HCL Tech
08.2024 - Current
  • Collaborate with account managers to gather necessary details for order validation.
  • Accurately verify all order-related information and cross-check pricing from vendor quotes and internal PQ quotes.
  • Prepare and submit orders using validated data and ensure compliance with internal processes.
  • Work closely with internal departments to prepare purchasing orders, ensuring seamless coordination.
  • Regular check the status of NSAP systems to stay updated on order progress.
  • Track orders diligently from submission to shipping, keeping stakeholders informed throughout the process.
  • Take full ownership of order closure procedures to enable timely billing and revenue recognition.
  • Preparation of quote.

Business analyst

BT Global Business Services Pvt. Ltd.
07.2022 - 08.2024
  • Processed and managed customer orders accurately an efficiently. Communication &Coordination Processed and managed customer orders accurately and efficiently.
  • Communicated with customers regarding order status, delivery schedules and product information. Placing orders for upgrades , add to plans and additional lines.
  • Working with sales and retentions order processing unit. Checking order details with credit rating and placing orders.
  • Maintain and update knowledge of the organization’s products, services and customer service policies.
  • Establishing and maintain good rapport with customers by using positive language and anticipating their need over the email.
  • Tools - Excalibur, Advisor Hub, E-Orders and DPR

Customer Service Associate

FIS Global Business Service Pvt. Ltd.
01.2020 - 01.2022
  • Responds to customer inquiries by understanding inquiry.
  • Reviewing previous inquiries and responses gathering and researching information.
  • Assembling and forwarding information.
  • Verifying customer's understanding of information and answer.
  • Updates job knowledge by participating and education opportunities.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Skills

  • Effective Communication
  • Typing speed 35WPM
  • Teamwork
  • Time Management
  • Excel
  • Critical Thinking

Disclaimer

I hereby declare that all the above information is true to best of my knowledge.

Timeline

Senior Analyst

HCL Tech
08.2024 - Current

Business analyst

BT Global Business Services Pvt. Ltd.
07.2022 - 08.2024

Customer Service Associate

FIS Global Business Service Pvt. Ltd.
01.2020 - 01.2022

Master of Business Administration - undefined

INDIRA GANDHI NATIONAL OPEN UNIVERSITY

Bachelor of Commerce - undefined

GURU GOBIND SINGH COLLEGE OF COMMERCE

X and XII - undefined

G.G.S.S SCHOOL SU BLOCK

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Kajal Gupta